Title Coordinator

Title Coordinator

The Title Coordinator position will support the Titles Department by efficiently performing duties related to Titles operations to meet monthly aging and support goals. They will be assisting in obtaining titles throughout the country. The Title Coordinator is responsible for maintaining SLAs on Title inbox, assisting internal and external parties with questions.

We are looking for someone who has strong teamwork skills, enjoys a goal driven & fast-paced environment, works well with limited supervision, is enthusiastic to be part of a multi-faceted department, is poised and professional at all times.

Essential Functions

• Maintains all SLAs on assigned title department inboxes
• Update account statuses for completed and title problem accounts ensuring accuracy and validity of information
• Coordinate with other departments to obtain account updates for clients
• Communicate with clients via phone and email to provide account updates
• Answer incoming calls from internal and external callers
• Follow up with title vendors to ensure a timely response on account updates
• Works in conjunction with other departments to meet goals using effective communication techniques and soliciting feedback
• Assist with correcting title issues by contacting state/title vendors/clients
• Exercises appropriate judgement when making decisions within their scope of responsibilities
• Protect information in accordance with Location Services LLC Information Security Requirements

Competencies

• Detail orientated with excellent time management skills, ability to manage competing priorities to meet deadlines
• Can work independently and as part of a team
• Excellent written and oral communication skills
• Strong problem-solving and organization skills with a keen sense of prioritization and time management
• Strong critical thinking skills that will be used to generate resolutions for escalated accounts
• Excellent coaching skills, including verbal and written communication skills
• Ability to adapt and thrive in a fast-paced work environment, requiring flexibility
• Exceptional customer service, organizational, and interpersonal communication skills
• Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)

Education and Experience

• Minimum of a high school diploma or equivalent required, bachelor's degree preferred
• 2+ years relevant professional experience, in an administrative capacity requiring high volume transactions and phone calls including

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States