Manager Shop Operations

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee : Please login to your UKG account and apply using the internal job board.

Summary: Expedite the daily flow of product to be repaired through the shop. Maintain the shop area, materials, supplies and equipment. Assist and support general warehouse operations. Manage the activities of the shop labor under the direction of Warehouse Manager and Corporate Finishing Department Manager.

Responsibilities:

Organize and expedite the flow of items in and out of the shop area and supply what is needed to accomplish efficient and timely product repair.

• Lead, train and develop shop staff
• Interpret company policies to workers and enforce safety regulations.
• Supervision of shop staff, including employee hiring and retention, performance reviews and discipline.
• Assist shop with hands on repairs when needed.
• Collect and analyses shop data to insure continuous improvement and assure efficiencies.
• Maintain in house, the necessary tools and consumables for the smooth operation of all projects.
• Maintain necessary supply levels to fulfill emergency service needs and unplanned job changes.
• Produce a monthly supply budget and count of all materials and supplies.
• Perform random quality control checks on repaired product.
• Maintain the OSHA shop related programs.
• Motivate to insure production.
• Attend process meetings when applicable.

Qualifications:

Education:

• High school diploma or GED equivalent

Technical Knowledge & Experience:

• Comprehensive knowledge of shop operations, furniture repair, and finishing techniques
• Working knowledge of production and/or warehouse operations
• Proficiency with warehouse operating program software, including:
• Shop floor control systems
• Production planning applications
• Inventory control platforms
• Computer literacy and ability to work with digital systems

Core Competencies:

• Strong leadership and team management abilities
• Excellent oral and written communication skills
• Advanced organizational skills and attention to detail
• Problem analysis and resolution capabilities
• Inventory management experience
• Strategic planning and action plan development
• Ability to manage multiple tasks and competing priorities
• Adaptability in fast-paced, changing environments

Physical Requirements:

• Ability to perform heavy lifting as required
• Capable of maintaining safe work environments and following safety protocols

Preferred Qualifications

• Experience with quality management systems and processes
• Proven customer relations and service skills

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership : Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.