Mortgage Loan Officer

Job Description

Job Description

Description: We’re the bank that’s always happy to help. Right here, right now.

Since 1996, Bank of Ann Arbor has served Washtenaw, Livingston, Oakland, and Western Wayne counties guided by one mission – to help . For us, help is more than a promise. It’s the driving force behind everything we do, from supporting individual financial goals to fostering vibrant, thriving communities to live, work, and play.

Home ownership is so much more than a mortgage. It's family. It's friends. It's joy. It's community. You can make a difference. We are looking for a Mortgage Loan Officer who serves as a trusted ambassador for the Bank of Ann Arbor by building strong relationships with customers, referral partners, bank colleagues, and the community while consistently representing the bank's values, professionalism, and commitment to exceptional service.

We’re home lenders who love to help. What can we help you do today? Learn more about the team - Home Loan Center - Bank of Ann Arbor

What You’ll Do:

· Build a thriving pipeline of mortgage business by developing relationships with realtors, builders, professional partners, and prospective borrowers throughout the communities we serve.

· Connect with customers and referral partners daily , uncovering opportunities, generating referrals, and demonstrating the value of banking with a trusted local institution.

· Guide borrowers through one of life’s most important financial decisions , helping them understand their options, navigate the lending process, and secure the financing the best meets their needs.

· Own the customer journey from application to closing , coordinating with internal partners to ensure efficient processing, clear communication, and exceptional service every step of the way.

· Become a trusted resource for customers and business partners , earning repeat business and referrals through responsiveness, expertise, and a commitment to delivering outstanding results.

Requirements:

Who You Are:

· Brings a minimum of two years mortgage lending experience, including evaluating and qualifying self-employed income, and understands how to navigate complex borrower scenarios with confidence.

· Understands mortgage products, underwriting considerations, lending regulations, and the overall residential lending process.

· Is a natural relationship builder who enjoys networking, developing referral partnerships, and generating new business opportunities.

· Communicates confidently and professionally with customers, referral partners, and colleagues.

· Thrives in a fast-paced environment, stays organized, and can successfully manage a pipeline of loans from application through closing.

· Embraces teamwork, technology, and continuous learning while maintaining a strong commitment to service excellence.

· Holds (or is able to obtain) NMLS registration as required under the SAFE Act.

Looking for more than just a job? You’ve come to the right place.

At Bank of Ann Arbor, we’re all about helping; helping our clients, our community, and especially our team. We offer a welcoming, growth-focused workplace where you can make a difference, build lasting relationships, and be part of something bigger.

Your well-being matters. That’s why we offer competitive benefits aka the perks – medical, dental, vision, tuition assistance, maternity/paternity leave, 401(k), PTO, Dog Days (yes, your dog is welcome!), complimentary interest-earning accounts, wellness program.

We’re passionate about giving back. From volunteering at local nonprofits to supporting causes that matter, we take pride in being active and involved members of the communities we serve. When you join the team, you’ll have the chance to make a meaningful difference, both inside and outside the bank.