IT Support Specialist

West Chester, PA | Rising Sun, MD


Workplace Type: Remote


Employment Type: Hourly


Discover a more connected career

The IT Support Specialist provides comprehensive first and second-line technical support to end-users across enterprise IT operations. This role is responsible for identifying, researching, and resolving complex technical issues across multiple subsidiaries, maintaining device deployments, and ensuring strict system compliance and documentation.

This is a hybrid position and employee must be located within a reasonable commute to West Chester, PA.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you'll do

• Provide multi-level technical support (Tier 1-2) via phone, email, and remote support tools to ensure rapid issue resolution.
• Build, image, and configure PC equipment and laptops in strict accordance with corporate standards.
• Perform routine hardware and software maintenance, troubleshooting workstation performance and system anomalies.
• Instruct and train end-users individually or in groups on hardware operations and internally developed enterprise applications.
• Administer the IT asset lifecycle, executing hardware refresh initiatives, new hire equipment setups, and software license tracking.
• Manage mobile environments, including cell phone and smartphone provisioning, configuration, and tracking using Mobile Device Management (MDM) software.
• Maintain accurate inventory logs of all active and retired hardware/software assets.
• Perform basic network support, device installations, and workstation connectivity configurations across office and warehouse environments.
• Deploy and maintain corporate VOIP/Zoom phone configurations, ensuring flawless operational support and end-user training.
• Travel to regional job sites as required to support infrastructure upgrades, workstation deployments, and physical connectivity configurations.
• Author and maintain high-quality technical documentation, standard operating procedures (SOPs), system configurations, and open case reports.
• Submit access tickets to provision users with access to applications & software programs.

What you'll need

• Minimum 1 year of IT service and desktop support experience.
• Comprehensive Windows 11 knowledge and familiarity with its environment.
• Proficiency in Microsoft Office 365, Google Enterprise/Workspace and Active Directory
• Proficient in configuring and troubleshooting workstations and network printers.
• Basic network troubleshooting skills and connectivity problem-solving capabilities.
• Superb verbal and written communication skills across all organizational levels.
• Proven ability to create clear technical and end-user documentation.
• Strong problem-solving skills with the ability to maintain familiarity with evolving IT technologies.
• Ability to thrive and manage tasks effectively in a fast-paced environment.

Why grow your career with us
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.


Building stronger solutions together
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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