ISAC Navigator: Charleroi Expansion

Job Description

Job Description

Salary: $20 per hour

Title:

Supervisor:
Navigation Supervisor

Status:

JFCS Pittsburgh

Since 1937, JFCS Pittsburgh has been pushing whats possible in human servicescombining compassion, innovation, and a relentless commitment to dignity and justice. We partner with people across the region to navigate lifes changes and challenges, designing bold, responsive programs that meet real needs in real time.
At JFCS, your work matters. Youll join a team of passionate problemsolvers and strategic thinkers who care deeply about people and arent afraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is felt immediately in the community.
If youre looking for more than a jobif you want your work to spark purpose, connection, and meaningful changeJFCS is where you can make it happen.

Position Summary

We are looking for a part-time subcontractor to join the Refugee and Immigrant Services team andhelp the immigrant community navigate the social services landscape to access the resources they need tomaintainself-sufficiency and well-being.For the past 11 years, the ISAC program has offered education, information, resource connection, and support to immigrants living in Allegheny County. We now have the exciting opportunity to expand our program into Washington County. The person hired for this position will help us grow the ISAC program in Charleroi, PA, by offering weekly inperson support.

During office hours, theJFCS Navigator will meet with clients to help them problemsolve,coordinateand access community resources, and receive education on how to navigate services. The goal is to increase clients confidence and skills so they can achieve greater selfsufficiency.

Onboarding and initial training will take place in person at the JFCS office in Pittsburgh. Regularsupervisionand ongoingtrainingswill be conducted virtually.

Qualifications:

Fluency inreading, writing & speaking inEnglish.Knowledge ofthe Charleroi area,community resources in Washington County andfamiliaritywithgovernment safety net programs including but not limited to SNAP, WIC, and public utility savings programs.Strong time management skills and attention to detail.Experience working with immigrants and/or other underserved communities.Ability to work collaboratively withtheJFCSISACteam.Data entry skills and the ability to learn the programs web-based database.Proficiencyin another language is a plus.Strict adherence toconfidentiality, interpretation protocols,PA Mandated Reporter regulations,JFCS andISAC policies.Drivers license and dependable car required.

Duties andResponsibilities:

1. Meet withclients in-person on a weekly basis to help themunderstand mail, call service providers, complete benefits applications,as well asmake referrals to other service providers such as doctors, schools, and specialists.
   
2. Communicate with service providers and government employees to advocate for clients and ensure clients receive services they are eligible for.
   
3. Do outreach in Charleroi and nearby municipalities to increase awareness of the services JFCS provides through the ISAC program.
   
4. Follow strict interpreting/confidentiality guidelines as instructed.
   
5. Complete data entry and documentation for all activities on behalf of clients as directed, including any telephone communications and any incidental information learned in a timely manner.
   
6. Communicate to supervisor on client and activities on a regular basis or as requested.
   
7. Participate in staff development and training opportunities as directed.
   
8. Be alert to cross-cultural interference in dealing with professional community, staff, and clients and behave in a culturally sensitive manner to be able to respond appropriately to the cultural characteristics of the clients.
   
9. Participate in occasional tabling and other community events in the Charleroi area.
   
10. Assume other responsibilities as assigned.
    
11. Successful completion of FBI, PA criminal background check and child abuse clearances are required before beginning employment.