Operations Associate

Maersk Warehousing and Distribution USA LLC handles end‑to‑end warehousing and distribution logistics, working with a strategic network of storage facilities and carriers. Job Summary The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high‑level operations excellence and quality customer service experience to all customers while maintaining station KPIs. Essential Functions Track and trace outbound shipments. Inspect outbound freight. Contract new carriers as needed and assign carriers, providing load tenders. Communicate freight status and any problems to other stations and customers, and update the system. Provide customer service and work overtime, weekend on‑call rotations. Enter data of shipments into the transportation management system. Quote, cost, and invoice international shipments (air, ocean, ground) and domestic air and ground routing (including Canada). Negotiate freight rates, develop collaborative carrier relationships. Find and develop new logistics/freight opportunities and design carrier solutions for pilot offices and external customers. Skills & Competencies Multi‑tasking while maintaining precise attention to detail. Excellent verbal and written communication skills. Typing speed of 35+ words per minute. Ability to work in a demanding, high‑volume environment, particularly with email and calls. Proficiency in Microsoft products and general tech savviness. Education High school diploma or equivalent is required. Company Benefits Medical, Dental, and Vision plans. 401(k) with company match. Employee Assistance Program. Paid Time Off. Flexible work schedules when possible. Additional benefits not listed. Equal Employment Opportunity Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, genetic information, veteran status, disability, pregnancy or parental leave, or any other characteristic protected by applicable law. Qualified applicants with criminal histories will be considered in accordance with all legal requirements. If you need reasonable accommodation to apply for a job or to perform the job, please contact Human Resources at the provided contact information. The Company will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. #J-18808-Ljbffr APM Terminals