Patient Care Coordinator

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay | $20+ DOE

The Patient Care Coordinator, a remote position, initiates client interactions, develops sale opportunities, and maintains ongoing relationships with existing NSM clients regarding Complex Rehabilitation Technology (CRT) products and services. Client interactions are primarily handled utilizing the phone and other forms of electronic communications. A successful consultant develops new sales opportunities by demonstrating the benefits of preventative maintenance, product replacement and or product upgrade for current NSM CRT customers to achieve increased sales and profitability.

Company Description:

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.
Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.
NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Duties and Responsibilities / Essential Functions:

• Lead generation. Contacts current NSM clients through phone calls and emails to gather information and identify/qualify client needs.
• Works closely with Inside Complex Rehab Consultant to open and communicate new mobility work orders the branch and funding team.
• Engages with current clients to explain and schedule free CRT product evaluations.
• Identifies additional purchases of products and services by clients. (This could include push campaigns for chairs, lifts, hospital beds, overlays, and other defined programs and products.)
• Remains knowledgeable and up to date on changes and developments in NSM’s Complex Rehabilitation Technology products and the complex rehabilitation industry.
• Collaborates with CRT and Home Access Management to facilitate new messages, campaigns, and offerings for clients.
• Ensures client satisfaction. Responds to requests from clients in a timely fashion.
• Keeps management informed of all activity, including timely preparation of reports.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines . Extensive travel will be required to new locations and existing locations as needed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:

• Communication Proficiency
• Computer Proficiency
• Initiative/Results Driven
• Organizational Skills
• Customer/Client Focus
• Funding Experience
• Customer Service Experience

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Individuals will be expected to maintain a professional work environment at all times.
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