Assistant General Manager - Lounges

Job Description

The Wynn Lounges Assistant General Manager oversees all day-to-day operations of three premium lounges including Tower Bar a Forbes Five-Star rated, full-service luxury lounge at Wynn Las Vegas, operating from morning through evening to serve the property’s most valued guests. The outlet runs a multi-day part operation encompassing artisan barista coffee service, a curated craft cocktail program developed by our Master Mixologist, an exclusive reserve wine list, and chef-inspired small bites. All service is executed to Forbes Five-Star standards, requiring meticulous attention to product quality, staff performance, and operational consistency across every shift.

CORE JOB RESPONSIBILITIES

The Tower Bar Assistant General Manager is a key leadership role responsible for the seamless, world-class operation of all Wynn Lounges, but are not limited to:

Operational Leadership

• Oversee and manage all day-to-day operations of the Tower Bar across all day parts, ensuring every touchpoint reflects Forbes Five-Star service standards with no compromise in quality, pace, or presentation.
• Direct the full scope of multi-daypart operations, from morning artisan coffee service through afternoon and evening craft cocktail and dining service, maintaining consistent staffing, product readiness, and floor execution at each transition.
• Manage pre-shift and post-shift routines, including team briefings, side work assignments, floor readiness inspections, and end-of-shift accountability to ensure the outlet opens and closes at the highest standard each day.
• Monitor and manage floor coverage, table pacing, and service flow in real time, making in-the-moment staffing and operational adjustments to maintain an elevated and seamless guest experience.
• Serve as the primary point of accountability on the floor, resolving operational issues, guest concerns, and team challenges with professionalism and urgency.
• Partner cross-functionally with Rooms, Butler, Concierge, and other property departments to coordinate VIP arrivals, special requests, and amenity deliveries that touch the Tower Bar operation.
• Champion a culture of operational excellence and continuous improvement, holding the team accountable to Forbes Five-Star standards while fostering an environment of pride, ownership, and hospitality.

Beverage & Culinary Program

• Support the execution and integrity of the Tower Bar's curated craft cocktail program.
• Manage and maintain the reserve wine list, ensuring proper inventory, service standards, and guest education.
• Collaborate with culinary leadership to uphold the quality and presentation of chef-inspired small bites.
• Demonstrate advanced beverage expertise across coffee service, spirits, cocktails, and wine categories.

Team Development & Standards

• Recruit, schedule, train, and evaluate all beverage staff, fostering a high-performance team aligned with Wynn Las Vegas service standards.
• Conduct regular coaching and performance evaluations to ensure continuous development and accountability.
• Ensure cleanliness and sanitation of all work areas and equipment in strict compliance with Health Department standards.
• Maintain thorough knowledge of and adherence to all company policies, Forbes Five-Star standards, and regulatory requirements.

Business & Administrative Operations

• Utilize POS systems and MS Office tools to manage scheduling, reporting, and operational analytics.
• Monitor inventory levels and collaborate with procurement to ensure availability of premium products.
• Identify opportunities to enhance the guest experience and drive the overall success of the Tower Bar.

Qualifications

• Minimum of 1 year management experience in food and beverage high-volume, fast-paced, luxury environment; prior experience in a Forbes-rated or five-star outlet is strongly preferred.
• Advanced knowledge of beverages and cocktails, including specialty coffee, curated craft cocktails, reserve wine programs, and premium spirits.
• Demonstrated ability to deliver and uphold Forbes Five-Star service standards in a high-touch, guest-facing environment.
• Exceptional communication skills with the ability to read, write, and speak English fluently and professionally.
• Proficiency in computer skills including MS Office Suite and Point of Sale (POS) systems.
• Proven ability to lead, inspire, and self-manage within a fast-paced, team-oriented environment.
• Must be able to obtain and maintain all licensing or active work cards required for this position, now and in the future.
• Applicants must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.