Operations Manager

What To Expect Wonderist Agency is a full-service marketing agency that supports 1,000+ dentists around the country. We pride ourselves on ditching the old fashioned marketing model of stock photos and templated sites. We strive to tell our clients’ stories with bespoke brands, impactful photo and video shoots, and stunning website design (Here is a great example of our work: We’re a team of over 70+ passionate marketers nestled in sunny San Diego. We are walking distance from local hangouts, bars, and the famed Liberty Station. While many companies simply check the required boxes when it comes to culture, a well-balanced team and positive office culture has been the core of our success from the start. We are a social team at heart, and that is one constant that hasn’t changed with all the movement this economy and industry has seen. We have embraced a hybrid work model where local team members come in at least two days a week. This allows us to work from home and have flexibility, without altogether forgoing the excitement and moments of collaboration and inspiration you can only get from in‑person time. Not to mention, we also genuinely enjoy spending time together and socializing. We celebrate new ideas and prioritize a culture of trust and respect where team members can grow and take risks. Each quarter we host events under our four cultural pillars; health & wellness, personal & professional development, social good, and social. We are proud to have been named one of San Diego Business Journal’s Best Places to Work in 2018, 2021, 2022 and 2023, made the Inc 5000 Regionals Fastest Growing Companies 2021, 2022 and 2024, made the San Diego Business Journal’s Fastest Growing Private Companies list in 2019, 2020, 2022, and 2023, made the Inc Best Workplaces list in 2024 and made the Inc. 5000 for the last 6 years (2019-2025)! If you work at Wonderist, you likely enjoy a challenge, appreciate autonomy, actually care about clients, and are looking for a team that you can enjoy being part of. Job Description The Operations Manager plays a critical role in keeping Wonderist's leadership team aligned, organized, and moving forward. You'll coordinate initiatives across departments, manage key leadership planning processes, ensure our work management systems run smoothly, and provide essential operational support that enables the Chief of Staff and executive team to focus on high-impact strategic work. This role requires strong organizational skills, project management expertise, attention to detail, excellent communication, and the ability to manage competing priorities with grace. Working closely with the Chief of Staff, Co‑Founders, and other leadership team members, you'll serve as a key operational support partner—bridging tactical execution with strategic support to maintain organizational clarity and momentum. Essential Functions: What You’ll Do Initiative Project Management & Leadership Support Provide project management support across the leadership team, tracking initiative milestones and ensuring they stay on track and within scope Report on initiative status to Chief of Staff and leadership team, escalating risks and issues as needed Coordinate cross‑functional initiative timelines, stakeholders involvement and dependencies or potential bottlenecks Support ad‑hoc tasks as needed by executive leadership, including meeting preparation, slide deck creation, and brief development Capture decisions in meetings and support moving initiatives forward Planning Cycle Coordination Coordinate Directors and Team Leads to produce required materials for QBRs and Annual Planning (KPI tracking, initiative project plans, capacity plans, etc) Support the Annual Planning and QBR processes by managing timelines, tracking submissions, and ensuring completion Ensure materials meet quality standards for clarity, alignment, and completeness before final review Scheduling, Logistics & Documentation Partner with the Office/Culture team to manage scheduling, logistics, and documentation for leadership meetings and company events Maintain organized documentation systems for key decisions, initiatives, and processes Coordinate meeting preparation and follow‑up to ensure action items are tracked Operations Systems Support Support daily Monday.com operations, including user access, data cleanup, board optimizations, and workflow efficiency Resolve operational bottlenecks and workflow issues in partnership with the COS Assist Directors and Team Leads with Monday.com automations and troubleshooting Maintain data quality and consistency across work management tools Help identify and resolve workflow issues Operational Support & Communication Draft communications, updates, and materials on behalf of leadership as needed Maintain communication loops between leadership and teams Surface operational issues that need attention Support the Chief of Staff with administrative and operational tasks Core Competencies: What you’ll bring to the role Organization & Attention to Detail Process‑oriented and deadline‑focused Strong project management skills Able to manage multiple priorities simultaneously Communication & Collaboration Excellent written and verbal communication Able to work effectively across departments Professional stakeholder management Problem‑Solving & Proactivity Resourceful and solutions‑oriented Anticipates needs before being asked Comfortable with ambiguity Technical Proficiency Comfortable with work management tools (Monday.com experience preferred) Proficient in Google Workspace and presentation tools Quick to learn new technical systems and platforms Adaptability & Discretion Handles confidential information appropriatelyComfortable supporting executive‑level work Personality Musts Our perfect fit is someone who is a problem solver who understands the difference between “yes, and…” and “yes, but…”. You should be a hungry, scrappy personality with a positive attitude and aims to deliver. Working in the client service industry can mean going the extra mile, and we need someone who is always willing to rise to the occasion for our clients and strives to put forward beautiful work that exceeds client expectations. Someone who is detailed and organized, driven and displays vigor and comes ready to play every day. Confidence, self‑discipline, and a congenial, curious mind are things we love and admire. Minimum Qualifications 3‑5 years of experience in operations, project management, or executive support roles Proven ability to manage multiple projects and stakeholders simultaneously Strong organizational and time management skills Experience with project management or work management tools Excellent written and verbal communication skills Bachelor’s degree preferred Bonus Points for Applicants With Experience in marketing agency or professional services environment Monday.com or similar work management platform experience Background supporting executive teams or C‑suite leadership Experience coordinating planning cycles or strategic initiatives Familiarity with CRM systems #J-18808-Ljbffr SupportFinity™