Senior Business Intelligence Analyst

Role Description

As an integral member of the Analytics Team, the Senior Specialized Business Intelligence (BI) Analyst is responsible for creating advanced, information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions.

• Provide domain expertise in one or more specific areas, such as clinical, consumer experience, finance, human resources, marketing, medical insurance, operational effectiveness, and/or supply chain.
• Work with customers across the organization in clinical, administrative, and/or operational areas to provide analytical insights from reports and/or dashboard visualizations.
• Facilitate discovery of new opportunities and support data-informed decision-making for identified challenges.
• Develop new and enhance existing metrics to analyze ongoing performance metrics.
• Communicate insights and opportunities to leadership and analytical needs to technical teams.
• Serve as a domain expert and mentor to other team members supporting projects outside their specialized domain.
• Understand and define the problems being solved, procure and integrate necessary data sources, and deliver relevant analytics tools.
• Implement and support solutions for ongoing utilization.
• Partner with clinical, operational, and technical teams to deliver data-driven solutions that improve business processes and support strategic decision-making.
• Act as a key liaison between stakeholders and technical teams, facilitating meetings and gathering business needs.

Qualifications

• Bachelor’s degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required. Master’s degree preferred.
• Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred.
• Minimum of 5 years professional experience providing similar analytics services for this role to one or more domain areas.
• Minimum of 5 years professional experience collaborating with customers on the design, creation, and execution of analytics deliverables.
• Minimum of 5 years professional experience in building self-service analytic reports, dashboards, and/or tools.
• Demonstrated experience and successful results from working in a dynamic, matrixed organization with executive exposure.
• Advanced proficiency with MS Office Suite, SQL, and visualization tools (Tableau preferred).
• Demonstrated critical thinking and advanced creative problem-solving skills.
• Exceptional time management skills and attention to detail.
• Excellent written and verbal communication skills.

Requirements

• Strong interpersonal, communication, and relationship-building skills.
• Proven ability to facilitate meetings and translate complex concepts into practical solutions.
• Customer-focused, proactive problem solver with strong critical thinking skills.
• Experience supporting clinical or healthcare operations and understanding of clinical workflows is preferred.
• Interest in emerging technologies, including predictive analytics and AI.

Benefits

• Create a positive work environment that fosters successful team performance.
• Promote individual professional growth and development through mandatory/continuing education and skills competency.
• Support department-based goals contributing to the success of the organization.

Principal Accountabilities

• Serve as the analytics domain expert for assigned area(s) and advise/support others.
• Act as advisor and mentor to others offering high-level support, mentorship, education, and training.
• Ongoing interactions with customers, leadership, and teams to enhance knowledge of business processes.
• Partner with customers to identify analytics insights and communicate opportunities across the system.
• Collaborate with the greater Analytics Team to develop data architecture strategy and implementation plan.
• Perform regular and ad-hoc analysis to produce user-friendly data analysis and insights.
• Ensure safe care to patients, staff, and visitors; adhere to all policies and procedures.
• Demonstrate commitment to caring for every member of the community by creating compassionate experiences.