Customer Service Rep

Job Summary

This role is responsible for supporting customers through service inquiries or problems and taking appropriate corrective actions, such as initiating repairs, returns, or field servicing. Duties may include establishing company guidelines on servicing and repairs, as well as maintaining logs, records, and files on repairs. Complex issues may be escalated as needed.

Responsibilities

• Work to achieve day-to-day objectives consisting of tasks that are typically routine, with some deviation from standard practices.
• Resolve routine problems and issues without clearly prescribed solutions.
• Check and make minor adjustments to work methods to solve problems.
• Communicate with colleagues within the project or work area to obtain or provide information requiring some explanation or interpretation.

Qualifications

• Substantial understanding of job requirements and overall function.
• Typically requires a high school diploma or equivalent.
• 1-3 years of prior relevant experience.

Location

The position is based in [City, State], a vibrant community known for its [brief factual pitch about the city and state].

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.