Online Services Lead

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Mailroom Lead is responsible for assisting the Mailroom manager in supervising the processing and delivering of incoming and outgoing mail at SoFi, while also participating in the day-to-day tasks of the Mailroom. This requires a high level of attention to detail, strong organizational skills, and adherence to strict deadlines while maintaining a high level of confidentiality and professionalism. What you’ll do: Supervise and assist in all Mailroom activities to ensure staff meets deadlines related to incoming and outgoing mail and packages - receiving and tracking inbound mail, preparing and shipping outgoing mail, tracking work volumes and supply inventory levels. Serve as the primary point of contact for complex shipping issues, lost packages, or escalated inquiries from internal departments. Help manage daily schedules, task assignments and training of new and existing Mailroom associates. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Conduct regular checks of Mailroom activity, ensuring established procedures are adhered to, and suggesting areas of improvement. What you’ll need: Minimum of 1 year customer service or Mailroom experience High school diploma or equivalent (GED) required Ability to effectively work individually and in a team environment. Ability to multitask and manage competing priorities Ability to adapt to changing fast-growing production environment Strong communication, organizational, and administrative skills Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite May be required to lift items weighing up to 50 pounds Must be detail-oriented with an ability to work in a fast-paced environment Nice to have: 2+ years Mailroom or shipping experience Prior knowledge of or work experience in a banking environment Prior work experience in people leadership (team lead, manager, etc.) Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Position Type/Expected Hours of Work This is a full-time, in-office position and hours of work and days are Monday through Friday, between 8:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email . Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.