Member Services Lead

The YMCA of Pierce and Kitsap Counties is seeking a Member Services Lead to join our team!


The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.


As a Member Services Lead, you will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process and help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.

Key Responsibilities:

• Assist members and guests with information about our membership programs
• Support new member enrollment
• Manage administrative, engagement and membership processes and systems
• Assist with class registration

Are you a good fit?

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Minimum of three years of leadership in customer service, sales or related environment.
• You know how to give great customer service in a fast-paced environment.
• You are a great multi-tasker and problem solver.
• You have excellent written and oral skills.
• You are comfortable with computers and office equipment.
• You are proactive and know how to get things done.
• You have a positive attitude and previous experience with diverse populations.
• Able and willing to complete Child Abuse Prevention training on first day and other online or in-person training as required.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).

Wage: $17.50 to $18.90 per hour, depending on qualifications

Hours: Part-Time, Up to 25 hours per week

Location: Tom Taylor Family YMCA, Gig Harbor, WA

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at


The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.