General Manager

General ManagerTitle: Salaried Restaurant General Manager (Salaried RGM)Purpose of the Position: The person holding this supervisory position is responsible and accountable for planning work, the daily operation of the restaurant, hiring and training team members, directing the activities of team members, and rewarding or disciplining team members; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The RGM holds the highest position in the restaurant and reports directly to the District Manager.Essential Functions: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.I. ProfitabilityParticipates with the District Manager (OM) in developing input for the yearly sales budget.Executes plans to achieve consistent sales growth and profit growth.Achieves planned/budgeted profits. This involves:Using established control systems and procedures to measure actual results and to identify deviations from planned results.Developing and implementing corrective action plans to assure actual results conform to plan.Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.Manages and Controls Cash: Ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.Performs Banking TransactionsAssures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.The final deposit will be all remaining cash plus checks, minus the change fund.The RGM may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.Assure the 'Weekly Deposit Log' is completed for each deposit made.Personally picks up validated deposit slips at the bank, or assigns another manager to do so.Verifies bank validated deposit amounts to sales and cash reports as well as the 'Weekly Deposit Log', and assures all appropriate signatures are on the 'Weekly Deposit Log'.Sends a copy of the 'Weekly Deposit Log' to the Home Office with all other weekly paperwork.Controls cash drawers and team member 'banks', following all established manual and computer procedures.Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until 'dropped' from the cash drawer to the safe.Establishes cash banks for delivery drivers.As needed, will operate cash drawer following established procedures for cash drawer operation.As necessary, money is removed from cash drawers from time to time and secured in the safe.Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the home office.Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.Contacts the Home Office and his/her OM anytime cash short exceeds $5 for a day.Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the Restaurant General Manager.Manages and Controls Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.'Autoposts' inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label.Assures the correct order entry procedures are followed by all order takers.Assures compliance with team member consumption policies.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.Communicates goals to team members and follows up with team members to ensure goals are being met.The following tools are used to aid in controlling Cost of Sales:FMS Product Cost Analysis ReportFMS Daily Ideal Usage ReportFMS Weekly Worksheet ReportBonus Calculation SheetProfit and Loss StatementThe General LedgerPrep Variance ReportDaily Prep Variance ReportManages and Controls Cost of Labor: Ensures that 'Flow-thru' targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.Managing salaries and wages within Company guidelines.Eliminating overtime hours for team members who are paid on an hourly basis.Eliminating supplemental tip credit pay.Improving team member productivity using the measurements and tools available through the Company, as well as the following: