Learning Designer II - IT

YOUR RESPONSIBILITIES IN THIS ROLE
• Design and deliver cutting-edge security awareness training content that changes behavior and reinforces a positive security culture including e-learning modules, training presentations, system simulations, instructor-led materials, and quick reference guides.
• Apply instructional design models (e.g., ADDIE), adult learning theories, design thinking, UX principles and creative design techniques to develop engaging, learner-centric content and experiences.
• Design and develop engaging and interactive e-learning modules, videos, and other multimedia content.
• Create storyboards, scripts, user guides, job aids, and other multimedia content for security training.
• Collaborate with other teams within Information Security to create accurate, relevant, and actionable training that addresses evolving threats and support their training needs.
• Apply understanding of human nature, social science, cybersecurity fundamentals, and organizational culture to identify areas where additional training needs to be created to pre-empt developing threats and/or mitigate existing threats rooted in user behaviors and drive to completion.
• Integrate gamification elements like rewards, leaderboards, and interactive challenges to boost employee engagement.
• Create a consistent design approach for training materials that aligns with brand and accessibility standards.
• Evaluate effectiveness of training and awareness content, utilizing appropriate data collection & metrics to continuously improve and maximize effectiveness of reducing human risk.
• Manage multiple projects simultaneously, balancing priorities to deliver impactful solutions.

Quals--
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

We believe that knowledge is power in the fight against cybercrime. As a Sr. Instructional Designer - Information Security, you'll design innovative and engaging learning experiences that empower our workforce to become vigilant defenders of security. Your work will ensure our employees are equipped with the knowledge and skills to make informed, secure decisions, helping to mitigate risks and protect our people, customers, and partners.

This is more than just a training role-it's an opportunity to build a world-class security awareness and training content that transforms organizational behavior, fosters a culture of security, and enhances our overall risk posture. If you're passionate about innovation, storytelling, and inspiring change, join us to shape the future of security awareness at the world's best airline.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
• Have exceptional communications skills and the ability to tell powerful and compelling stories that change minds and change behavior through excellent writing skills, the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative. A natural teacher, good at putting points across engagingly and enthusiastically and inspiring employees to take an interest in information security
• Proven expertise in adult learning principles, instructional design methodologies, and curriculum development.
• Proficiency with Adobe Creative Suite (Illustrator, InDesign, Premiere Pro, Photoshop, etc.), and Articulate 360, Captivate, Camtasia and other tools to develop eLearning.
• Experience designing gamified, experiential, or scenario-based learning solutions.
• Ability to develop curriculum that speaks to the topic at the appropriate level for the target audience.
• Strong project management skills, including multitasking, prioritization, and meeting deadlines.
• Basic understanding of a wide array of concepts within information security, specific to the reduction of risk through application of best practices.
• Ability to communicate complex topics to a variety of audiences, thrive in a dynamic environment, and seamlessly manage deadlines and priorities with multiple stakeholders and ambiguity to accomplish bold things.
• Must have a high degree of initiative and the ability to manage multiple tasks, work under pressure and meet deadlines as required.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
• Bachelor's degree or higher in a relevant field (instructional design, educational technology, information security, behavioral science, or similar).
• Creative and visual skills including audio/video, graphic, web, print and slide design.
• Knowledge of cybersecurity fundamentals and awareness best practices.
• Familiarity with SCORM, xAPI standards, LMS platforms, and content management systems.
• A portfolio showcasing innovative, learner-centric training materials and creative storytelling.
• Enthusiasm for pushing boundaries and experimenting with new methods to drive engagement and measurable outcomes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to View email address on click.appcast.io.