Director National Account Services

Director National Account Services

The Director National Account Services is responsible for overseeing all retention and revenue growth activities associated with the strategic management of in-force customers, contract renewal negotiations, contract management, growth and relationship development. The Director supervises, trains and continuously develops a team of account managers. This position is responsible for protecting existing client base, cultivating value-based relationships, growing revenue and creating a high performing workforce.

This role leads a West-Coast based team. Preferred candidates will reside in the California Bay Area or Greater Los Angeles area.

Responsibilities

• Develops and executes a proactive strategic plan for existing clients.
• Develops, trains and coaches Account Managers against established goals and objectives.
• Translates strategy into action steps.
• Collaborates with sales management to effectively present organization in market and further generate revenue.
• Cultivates relationships with key groups and brokers.
• Identifies best practices and works with appropriate leadership to remove obstacles to ensure that teams are fully functioning and revenue building goals and objectives are being met.
• Partners with the Sales Directors in the acquisition and implementation of new business.
• Develops annual department budgets, monitors variances and takes corrective actions as appropriate.
• Oversees SalesForce updates to assure maintenance of comprehensive and accurate data.
• Models Performance Consulting acumen and coaches their team to engage in this manner at all times- internal and external.
• Performs other duties as requested or assigned.

Qualifications

• 12+ years of related experience w/bachelor's degree, including 3+ years management
• 5 years of experience in the employee benefits industry is required.
• Ability to motivate, inspire and coach teams to successful completion of goals.
• High comfort level providing and seeking transparent feedback on performance and development opportunities.
• Ability to negotiate with brokers and top level clients.
• Strong organizational, time management and multi-tasking abilities.
• Strong presentation, analytical and problem solving skills.
• Working knowledge of the healthcare industry.
• Experience in SalesForce, MS Office.
• Ability to travel up to 50% of the time.
• Obtain and maintain a Life and Health Insurance License.

Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 24. $123,624 - $267,751

Additional Information

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Remote

About the Team

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media.

Job Info

• Job Identification 3186
• Job Category Sales
• Job Schedule Full time
• Locations CA, United States San Francisco, CA, United States Los Angeles, CA, United States Oakland, CA, United States Cerritos, CA, United States San Diego, CA, United States