Success Architect

Responsibilities Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack You facilitate customer-facing workshops and discovery – often with our customer's technical team to understand technical use‑cases, integration points and business outcomes Develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding‑edge use‑cases to business stakeholders Knowledgeable about how Slack integrates with other systems and apps, including: identity management, eDiscovery, data loss prevention, Salesforce, other SaaS products and internal systems Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack Proactively engage with Slack Product and Technical Support Teams to address product feature/technical hurdles Participate in issues and act as an advocate for customers during the triage and resolution of high‑severity cases, driving business reliability and customer satisfaction Achieve key performance metrics and goals Requirements 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space Sound understanding of at least one object‑oriented programming language such as: Java, Javascript, Node.js, SQL, Python Interest, educational background, or delivery expertise in generative AI technologies Hands‑on proficiency with data exchanges and APIs Excellent written and verbal communication skills Excellent presentation skills for presenting both business‑oriented solutions and sophisticated technical concepts Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale Bachelor's degree in a technical discipline or additional experience required #J-18808-Ljbffr