Lounge Manager - Inn on Biltmore Estate

## Lounge Manager - Inn on Biltmore EstateApplylocations: Biltmore Estatetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR103163**Job Description**The Inn Lounge Manager oversees operations in the Library Lounge & Bar Department at the four star/diamond-rated Inn on Biltmore Estate, assuring that all food and beverage items are served according to Inn and Forbes standards.The Inn Lounge Manager greets guests in the Library Lounge areas; process orders and payments on POS system; handles guest issues/complaints and problem payments; executes on performance management, coaching and development for staff, as well as scheduling, hiring and training; and assisting with the budgeting and planning process.In addition, the incumbent provides general assistance and support for leadership, the department, and the company in any area deemed necessary.**Essential Job Duties**1. Ensures service and quality standards are exceeded for Library Lounge & Bar by managing the daily operations of the Lounge in accordance with departmental standards which meet and/or exceed Forbes 4 star standards. 2. Ensure that requisitions, transfer slips and spill sheets are filled out; establish par levels for supplies, liquor, beer, wine and equipment. 3. Assist in the preparation and tracking of weekly forecast of revenues, covers, average checks and labor costs; prepare weekly work schedules accordingly. 4. Performance management, coaching and development; hiring, training, and scheduling for staff. 5. Anticipate guests' needs, respond promptly and maintain positive guest relations at all times. 6. Aligns operations in support of strategic planning and corporate goals; assists with budget development and recommends operational improvements. 7. Responsible for hotel beverage program to include inventory, ordering, etc.; coordinates with leadership team/culinary on inventory quality and selection. 8. Responsible for ordering/restocking product essential to the department.**Qualifications**1. Ensures service and quality standards are exceeded for Library Lounge & Bar by managing the daily operations of the Lounge in accordance with departmental standards which meet and/or exceed Forbes 4 star standards. 2. Ensure that requisitions, transfer slips and spill sheets are filled out; establish par levels for supplies, liquor, beer, wine and equipment. 3. Assist in the preparation and tracking of weekly forecast of revenues, covers, average checks and labor costs; prepare weekly work schedules accordingly. 4. Performance management, coaching and development; hiring, training, and scheduling for staff. 5. Anticipate guests' needs, respond promptly and maintain positive guest relations at all times. 6. Aligns operations in support of strategic planning and corporate goals; assists with budget development and recommends operational improvements. 7. Responsible for hotel beverage program to include inventory, ordering, etc.; coordinates with leadership team/culinary on inventory quality and selection. 8. Responsible for ordering/restocking product essential to the department.**Physical Requirements**1. Ability to lift up to 50 pounds on a frequent basis. 2. Various physical movements through shift; can work between 10-14 hours to include standing/walking for extended periods of time as operation demands. 3. Works indoors and outside in a variety of conditions that includes fluctuating temperatures; may be exposed to dust, dirt, pollen, chemicals, smoke, and/or other particulates. 4. Some travel may be required.### About BiltmoreBiltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.We invite you to join our dedicated team.### Current Employees**Please note**: If you are a current Biltmore employee, please sign into your Workday account & apply using the internal job board at Hiring GuidelinesAn offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment. #J-18808-Ljbffr