Night Auditor

Compensation Type Hourly Location Courtyard Topeka, 2033 SW Wanamaker Road, Topeka, KS 66604 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check‑in, check‑out, switchboard operation and reservations. Responsibilities Work with and understand financial information and data, and perform basic arithmetic functions. Be willing to cross‑train in other accounting or hotel‑related areas. Prioritize job functions in order to meet deadlines. Perform guest services functions as required (check guests in/out, take reservations, handle we‑up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute daily reports such as the Daily Operating Report, Discount Programs, and Tax Reports according to hotel standards. Prepare and distribute month‑end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier work. Audit, reconcile, consolidate, and transmit all credit card transactions in a timely manner. Ensure accuracy of all numbers reported including statistics. Input and update financial information into the corporate communications network. Perform daily, weekly, monthly, and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and deviations from policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests. Qualifications High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest service experience preferred. Computer knowledge and skills required. Flexible and long hours sometimes required. Ability to lift up to 10 pounds occasionally. Late/overnight shift availability. Maintain a warm and friendly demeanor at all times. Effective communication skills, both verbally and written, with all levels of employees and guests. Strong listening skills to understand and clarify concerns raised by employees and guests. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner. Attendance at all hotel required meetings and trainings. Regular attendance in compliance with Highgate Hotel Standards, according to scheduling. Maintain high standards of personal appearance and grooming, wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions. Effectively handle problems, including anticipating, preventing, identifying, and solving them as necessary. Understand and apply complex information from various sources to meet objectives. Cross‑train in other hotel-related areas. Maintain confidentiality of information. Show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. #J-18808-Ljbffr