Teller Supervisor

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Teller Supervisor

Full Time Clerical Main Office IN, Terre Haute, IN, US

15 days ago Requisition ID: 3201

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

If you are a dependable, customer-focused leader with strong cash-handling skills and a commitment to accuracy, you may be a great fit for our Teller Supervisor role. This is an opportunity to guide a high-performing frontline team while ensuring exceptional service delivery and daily operational excellence. Inthis role,you’llhave a direct impact on customer experience, employee development, and branch success.

WhatYou’llDo

• Lead & Support: Assist with scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
• Coach for Success: Provide guidance to teller staff and model excellent client service and cross-selling behaviors.
• Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
• Build Relationships: Get to know clients, understand their financial needs, and provide personalized service .
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Address customer concerns with patience, professionalism, and effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment.

WhatWe’reLooking For

• High school diploma or equivalent.
• Minimum 1 year of teller experience.
• Supervisory/management experience preferred (6+ months).
• Leadership ability with a team-oriented mindset.
• Strong customer service skills, including active listening and clear communication.
• Solid understanding of compliance and fraud detection.
• Experience accurately balancing a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.