IT Desktop Support Analyst

About the Company

Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription videos, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment. Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers, and more, we work to revolutionize media delivery at the forefront of the entertainment technology and software services.

About the Role

We are looking for IT Desktop Support Analyst to join the Information Technology group. This role will be primarily focused on supporting the end user systems of Premiere Digital. We are looking for someone who is not only a technical expert, but is also a passionate troubleshooter and problem solver.

As an IT Desktop Support Analyst at Premiere Digital Services, you will own and support the technical needs of employees and ensure that system hardware, operating systems and software systems adhere to our organizational values. Ideal candidates will need to be highly technical and will work directly with other IT staff to ensure high reliability. We are looking for a team player who balances individual responsibilities, gives and welcomes feedback, and exhibits objectivity and openness to others' views.

This role is in office, Monday through Friday.

Pay Rate $30.00 per hour

IT Desktop Support Analyst responsibilities include:
• Respond quickly to support requests from our users and clients
• Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to reach a resolution
• Proactively monitor and maintain systems to insure high availability and performance
• Take corrective action as needed to keep content and processes flowing
• Providing 1st tier support for employees, clients and other team members
• Working with international technical teams and 3rd parties to complete projects and satisfy business needs
• Testing, troubleshooting and supporting the latest in web, media and entertainment technology systems and solutions

Mandatory Qualifications we're looking for:
• Bachelor's degree and/or a minimum of 3-4 years experience in a Desktop Support Technician role or equivalent.
• In-depth knowledge of Windows / Mac operating systems in a networked enterprise environment
• Experience troubleshooting desktop level hardware and software issues
• Documentation skills to include creating procedures, user guides, and detailed reports
• Experience with implementing, deploying, and supporting desktop infrastructure
• Self-starter, independent worker and team player
• Good written and verbal communication skills
• Knowledge of basic networking fundamentals, including: DNS, TCP/IP
• Must be able to multi-task and work well under pressure while meeting project deadlines
• Experience with managing users in a file sharing environment

Essential Skills you'll need for this position:
• Strong knowledge in Windows 11
• Mac OS X knowledge and experience with versions 10.x through 15.x
• Basic network troubleshooting skills (TCP/IP, DNS, etc.)
• Basic Administration experience (account provisioning, user onboarding/offboarding, etc)
• File sharing experience with SMB and NFS.

Experiences that would be considered a plus but are not mandatory:
• Experience using Jira or similar ticketing systems.
• Experience with Adobe Cloud Suite.
• Experience providing user support in an entertainment focused industry.
• Experience in providing remote level support for users.
• Knowledge of IT security and compliancy
• Experience in remote management and compliancy utilities such as InTune, etc.
• Hands on experience supporting AVID Media Composer systems and Avid Nexis shared storage environments.