Customer Support Assistant

Customer Support Assistant

Lab Connect Bizz is a forward-thinking organization dedicated to delivering innovative business solutions, strategic communication support, and exceptional client experiences. Our team values professionalism, creativity, and reliable execution. We focus on cultivating long-term partnerships built on trust, clarity, and impactful communication. As we continue to expand, we are seeking a motivated individual to join our growing PR department and support our mission of elevating our brand presence.

Job Description

We are looking for a dedicated Customer Support Assistant to join our team in Los Angeles. In this role, you will support daily client communications, provide accurate information, assist with inquiries, and ensure a smooth, positive experience for every customer. You will work closely with internal teams to resolve issues and maintain high service standards.

Responsibilities

• Assist clients with questions, requests, and general support needs.
• Maintain organized records of customer interactions and follow-up actions.
• Collaborate with internal departments to ensure timely and accurate responses.
• Perform administrative tasks that enhance operational efficiency.
• Identify opportunities to improve customer service processes.
• Ensure all communications reflect the company's professional standards.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Problem-solving mindset with attention to detail.
• Ability to work efficiently in a professional, fast-paced environment.
• Proficiency in basic office tools and customer service practices.

Additional Information

• Competitive salary package ($50,000 – $54,000).
• Opportunities for professional growth and internal development.
• Supportive and collaborative team environment.
• Skill-building through training and continuous learning initiatives.
• Stable, full-time position with long-term career potential.