Auto Loan Collections Representative

Job Description

Job Description

Auto Loan Collections Representative

Arlington, TX (76018) | Onsite

Turn your collections experience into a career opportunity with a growing auto finance team. Earn $19/hour in this position,

with a conversion opportunity pay rate up to $22/hr.

Full-time 8-hour shifts between 8:00 AM–9:00 PM with two days off each week; rotations include 8:00 AM–5:00 PM and 12:00 PM–9:00 PM, up to two Saturdays per month (8:00 AM–2:00 PM), and one Sunday per quarter (2:00 PM–8:00 PM). Mandatory overtime required at month-end.

ROLE IMPACT

Assist customers with auto loan accounts by identifying workable payment solutions and securing payment commitments.

KEY RESPONSIBILITIES

• Handle inbound and outbound calls for automotive loan account payments.

• Discuss payment arrangements and help customers resolve outstanding balances.

• Work prioritized collection queues and follow established account-resolution strategies.

• Accurately document customer conversations, payment commitments, and account activity.

MINIMUM QUALIFICATIONS

• 2+ years of recent collections experience in consumer or automotive collections

• High School Diploma or GED required.

• Strong communication, active listening, negotiation, time management, multitasking, and basic computer skills;

automotive financeor auto loan servicing experience is a plus, but not required.

CORE TOOLS & SYSTEMS

• Automated collections management systems

• Microsoft Office (Word, Excel, Outlook)

• Call center phone systems and dialer platforms

• Customer relationship management (CRM) and customer account databases

PREFERRED SKILLS

• Self-motivated, goal-oriented approach in a performance-driven environment.

• Ability to manage prioritized collection queues and multiple customer accounts efficiently.

• Experience meeting collections metrics and performance goals.

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