Executive Director - eCityGov Alliance

Are you passionate about technology innovation and public service? The eCityGov Alliance has a rare and exciting opportunity to serve as its next s Executive Director. About the Alliance The eCityGov Alliance is a collaborative partnership of cities and public agencies across the Puget Sound region that came together to rethink how government delivers digital services. As a regional public nonprofit hosted by the City of Bellevue, the Alliance develops and manages cross-jurisdictional online services that make it easier for residents, businesses, and partner agencies to get things done. The eCityGov Alliance has developed a unique business model by creating portals that are branded by service area and deployed as cross-jurisdictional web services. Our flagship portal, MyBuildingPermit.com, demonstrates the power of shared solutions that are cost-effective, customer-centric, and built for the way people actually interact with government. The eCityGov Alliance has not only been successful for municipalities and counties in Washington State, but it also serves as a model to other regions for cross-boundary collaboration and web-based services. In doing so, the Alliance model provides constituents with convenient, user-friendly services in a way that is cost effective for each jurisdiction. In other words, the Alliance uses technology to drive good government. About the Role The Executive Director is the strategic and operational leader of the eCityGov Alliance. Reporting to the Alliance Executive Board, the Executive Director shapes the vision for the Alliance’s regional services, leads successful delivery of technology programs, strengthens relationships with partner agencies, and ensures the Alliance continues to be recognized as a model for cross-boundary digital government. This is a unique leadership opportunity for someone who thrives on collaboration, innovation, and public service—and who is excited by the challenge of aligning multiple agencies around a shared customer experience. What You’ll Lead and Deliver The Executive Director ensures that programs continue to support the values and mission of the Alliance and continually improve functionality to ensure a consistent and beneficial customer experience. This includes developing and managing the Alliance business plan in accordance with the direction of the Executive Board. The successful candidate will have the following essential duties and responsibilities: Strategic Leadership & Governance:Lead the Alliance’s strategic planning process in alignment with its vision, mission, guiding principles, and regional collaboration model. Advise, support, and collaborate with the Executive Board to ensure organizational strategy, policies, and decisions are informed, data-driven, and actionable. Ensure compliance with the Interlocal Agreement, Executive Board Bylaws, and all adopted governance policies. Program and Portfolio Management:Develop, implement, and continuously improve business plans for all authorized Alliance projects and service lines. Evaluate program performance and identify opportunities for innovation, efficiencies, and customer experience improvements. Monitor ongoing project work, resolve issues, and ensure consistent delivery of high-quality digital services across agencies. Financial & Resource Management:Develop, manage, and oversee biennial budgets; ensure program operations remain within approved budget authority. Provide financial forecasting, reporting, and budget recommendations to the Executive Board. Oversee the City of Bellevue Service Level Agreement and other vendor relationships to ensure effective, cost-efficient delivery of technology and administrative services. Stakeholder Relations and Interagency Collaboration:Support partner and subscriber agencies in developing solutions to business or technical challenges. Maintain strong interagency relationships across diverse political and organizational environments. Represent the Alliance with professionalism to elected officials, agency leaders, regional partners, and community stakeholders. Communications and Organizational Transparency:Ensure transparent, timely, and effective communication across all levels of the organization, including the Executive Board, partner agencies, service delivery teams, and customers. Provide clear, concise updates and materials that support informed decision-making. Marketing and Outreach:Actively market Alliance products and services to municipalities, counties, and special districts to grow participation and adoption. Develop and execute marketing strategies that strengthen awareness, understanding, and value of Alliance programs. Promote the Alliance as a regional leader in cross-jurisdictional digital services, highlighting benefits such as efficiency, cost-effectiveness, and customer convenience. Cultivate relationships with current and prospective member agencies to expand the Alliance’s footprint and partnership base. Oversee creation of marketing materials, presentations, and outreach campaigns that support product visibility and engagement. Contract, Vendor, and Operational Oversight:Manage contracts and vendor relationships to ensure high-quality, cost-effective service delivery. Ensure operational processes meet performance standards and support program goals What You Bring The Executive Director brings a blend of strategic leadership, collaborative relationship-building, and a strong grasp of how technology, people, and process come together in government service delivery. You think big-picture, communicate clearly, lead with empathy, and navigate complex political and organizational landscapes with confidence. You are comfortable guiding technology-driven programs, building consensus across agencies, and telling a compelling story about the value of shared digital services. Skills and Abilities Strong program management skills including knowledge of project management principles and the ability to coordinate the work of others within deadlines. Ability to analyze complex technical, legal, policy or political issues and develop creative, cost-effective, feasible alternatives. Skilled in preparing and presenting budget proposals and create project plans that stay within approved budget limits. Ability to monitor work in progress, identify business and/or technical issues and develop coordinated action plans to ensure project success. Demonstrated skill in resolving conflicts and gaining cooperation among competing interest groups. Deep understanding of local political and governmental processes, functions, authorities, responsibilities, and issues related to governmental business systems and related information technology. Understanding of the regional political environment and sensitivities; ability to function effectively within that environment and to establish positive interpersonal relations with political and government officials. Ability to communicate clearly, tactfully, and persuasively, orally and in writing, to individuals and groups. Effective team collaborator who can build, support, and participate in high-performing, cooperative teams. Solid knowledge of information technology systems and project management, development, support, and related terminology. Ability to administer contracts with outside vendors and service providers. Experience managing complex interagency relationships; ability to work in an environment with indirect or ambiguous reporting relationships. Ability to adapt to changing environments and dynamics while inspiring confidence and good business sense. Qualifications Master's degree in business administration, public administration, information technology or related field. Bachelor's degree with equivalent relevant experience will be considered. Minimum 3-5 years' experience managing programs and budgets. Demonstrated experience in managing complex projects and information technology initiatives. Flexible/Hybrid Working The City is implementing a flexible/hybrid work policy that will allow staff to work remotely. Full-time remote work is not an option. Remote work for this position is subject to department's operational needs and will be discussed with candidates during the selection process. Once hired, employees must reside in the State of Washington. Work Authorization All applicants will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas. #J-18808-Ljbffr City of Bellevue