Computer Operator I - New Jersey

Computer Operator I - New Jersey

Location: Egg Harbor Township, NJ, US, 08234

IGT is seeking a Computer Operator I to join our Tier One Contact Center within our Network Operations Center (NOC). This team provides 24/7/365 support for gaming systems, infrastructure, and Wide Area Progressive networks across North America and globally. In this role, you will serve as a key point of contact for both internal and external customers, monitoring system activity, processing jackpot transactions, troubleshooting issues, and ensuring compliance with established controls and procedures. This is an excellent opportunity for someone who enjoys problem-solving, customer support, technology, and working in a fast-paced operational environment. This is a full-time, fully onsite graveyard shift position supporting a 24/7/365 operation.

What You'll Do:

• Monitor and report on Wide Area Progressive system and game-level activity and issues
• Process jackpot transactions and coordinate payments with casino partners
• Receive, triage, troubleshoot, and escalate gaming and casino system issues as needed
• Provide phone-based support to internal and external customers
• Utilize multiple applications and systems to manage data, transactions, and service requests
• Follow established controls, processes, and remediation procedures to resolve operational issues
• Coordinate follow-up activities with Field Services teams
• Maintain accurate documentation and system records
• Support teammates and contribute to a collaborative team environment
• Communicate professionally and effectively with customers, partners, and internal stakeholders

What We're Looking For:

Required Qualifications:

• High school diploma or equivalent
• Must be at least 21 years of age
• Ability to obtain and maintain required gaming licenses and gaming cards
• Experience using Microsoft Office applications, including Word and Excel
• Strong computer literacy and ability to learn new systems quickly
• Excellent attention to detail and problem-solving skills
• Strong organizational, communication, and customer service abilities
• Reliable attendance and ability to work independently
• Availability to work overnight shifts, weekends, and holidays as scheduled

Preferred Qualifications:

• Previous experience in a customer service, call center, service desk, operations, or technical support environment
• Gaming industry experience
• Experience with SAP, Salesforce, Adobe, DocuSign, ACD systems, or similar applications
• Ability to type 35+ WPM
• Bilingual English/Spanish skills

Keys to Success:

• Thrives in a fast-paced, 24/7 operational environment
• Demonstrates accountability, reliability, and strong attendance
• Remains calm and focused while handling multiple priorities and systems simultaneously
• Communicates clearly and professionally with customers and team members
• Learns new applications, processes, and procedures quickly
• Maintains accuracy while processing high-visibility transactions and issue resolution activities
• Collaborates effectively with peers, supervisors, and cross-functional teams

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $30,060 - $43,715 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements. And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered. IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We thank all applicants for their interest; however, only those selected for an interview will be contacted.