Inside Sales Engineer

Job Description

Job Description

Brief Description:

· Provide Service Support to customers on Schuler and Non-Schuler products.

· Pro-Actively generate Order intake & Sales by recommending various products, solutions and

services to customers. Generating quotes, sending them on time with regular follow-up.

Secondary:

· Manages internal resources to ensure customer satisfaction during sales phase.

· Provides Technical support to the Outside sales team for generating quotes. Approaching customer

for technical clarification and Order finalization.

· Interfaces with Engineering and Field service personnel for technical support and customer follow-up

actions.

Key Responsibilities:

· Follow department guidelines for various processes related to Inside Sales Function.

· Generate Quotes as per Customer Requirement and ensure its accuracy

· Ensure Quotes are completed and sent on time as agreed with the customer.

· Continue Monitoring the progress of the quote and update system until the quote is closed,

Collaborate with Regional Sales Managers for follow-ups with the customers.

· Build strong relationship and Trust with customers through technical knowledge and by keeping our

commitments.

· Ensures a high level of customer satisfaction related to service and spare parts support.

· Assist customers in person via phone/email to address their technical and commercial issues.

· Maintain proper cost calculation backups in company defined folders/software.

· Initiate and Lead Meetings after order intake for proper handover. Interfaces with Service

Coordinators to schedule available resources to meet customer requirements.

· Define and deliver scope of supply with supporting technical documentation to Project Manager, Field

Operations for execution of sales orders and projects sold.

· Works with detailed drawings, schematics, written/verbal instructions and bills of material as needed

to direct the assembly or repair of a full range of components.

· Monitor open orders in SAP and coordinate with Order Fulfillment/Procurement Department to

ensure on time delivery to customer.

· Ensures customer accounts are current, resolves disputes and supports accounting in collections of

past due invoices when required.

· Develop and promote preventive maintenance, training programs and spare parts packages with

support of SIC service group or affiliate Engineering. Pro-Actively generate new Sales opportunities by

offering tailored technical solutions to customers and follow-up on timely basis for Finalization of order.

· Achieve monthly order Intake and Sales Target maintaining profitability.

· Follow Order cycle and review for unaccounted cost booked on order.

· Travelling will be required to Customers, Suppliers and Schuler Affiliates.

Knowledge, Skills, Requirements:

· Minimum 5 years’ experience with metal forming equipment.

· Technical background and understanding of drawings are a must. Engineering Degree (preferably

Mechanical) is an advantage.

· Possess extensive experience, understanding and interpretation skills of technical drawings.

· Proficient in MS Word, Excel, Project and SAP.

· Must possess a valid driver’s license and satisfactory driving record.

· Must possess a valid passport or be able to obtain one.

· Proficient computer skills with the ability to learn new software

· Customer focused

· Strong time management and organizational skills

· Ability to multi-task and to work in dynamic business environment; Adaptable to change

· Self-motivated and results oriented; Ability to use judgement and make decisions independently

· Teamwork oriented to resolve problems and achieve goals

· Excellent listening, verbal and written communication skills:

ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems.

Our goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system.

Company Description

ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems.\r\n\r\nOur goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system.