Case Manager

Case Management Analyst – Field

Aetna's Long-Term Services and Supports (LTSS) program is looking for a passionate, member-focused Case Management Analyst to support individuals and families across the Northern Virginia region. This is a field-based role where you'll spend meaningful time face-to-face with members—listening, advocating, and helping them navigate complex health and social needs.

If you're driven by purpose, enjoy working independently in the community, and value building strong connections, this role offers the opportunity to truly impact lives.

What You'll Do

• Build trusted relationships with members through in-person visits (approximately 75% travel).
• Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate closely with providers, community resources, and interdisciplinary teams to ensure coordinated, high-quality care.
• Connect members to services, supports, and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement and outcomes.

Required Qualifications

• 2+ years of experience in behavioral health, social services, or a related field aligned with program focus.
• Must reside in Northern Virginia in one of these locations; Arlington, Annandale, Falls Church or Springfield.
• Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy.

Preferred Qualifications

• Experience in case management or discharge planning.
• Managed Care experience.

Education

• Bachelor's degree or non-licensed master's degree required.
• Degree in behavioral health or human services strongly preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.