Marketplace Operations Manager

Job Description

Job Description

What We Do

CarParts.com is the go-to eCommerce platform for auto care and maintenance. We provide drivers with quality parts at competitive prices and enable them to schedule appointments with trusted mechanics directly through our website. Using world-class design principles and the latest technologies, we deliver a fast, intuitive digital experience backed by our company-owned national distribution network.

With over 1,000 employees worldwide, we are scaling rapidly, fueled by our most recent strategic partnership and $35 million investment. This positions us for the next phase of growth as we continue to empower drivers along their journey.

Our Culture

At CarParts.com, our culture goes beyond our core values of Safety First, Customer Focused, and Commitment to Excellence. We are a performance-driven, data-focused, and fast-paced team where results matter and winning is expected.
- Hungry & Hardworking: We set ambitious goals, measure progress with clear metrics, and hold ourselves accountable to deliver results.
- Promote from Within: We reward top performers with opportunities for growth and advancement.
- Collaborative & In-Person: We believe the best ideas and fastest execution happen face-to-face.
- High Standards: We move quickly, pay attention to details, and dig deep - whether it’s analyzing contracts, aggregating complex scenarios, or building clear, data-driven presentations.
- No Passengers: We value grit, ownership, and the relentless pursuit of results

About the Role

CarParts.com is building a marketplace that expands our product assortment and gives customers access to a broader selection of automotive products from trusted third-party sellers.

We are looking for a highly organized, hands-on Marketplace Manager to own the day-to-day operations and performance of the CarParts.com Marketplace.

This person will serve as the central point of coordination between marketplace sellers and internal teams, ensuring sellers are successfully onboarded, products and offers are live and accurate, operational issues are resolved quickly, and the marketplace delivers a seamless experience for both customers and sellers.

The ideal candidate is highly analytical, operationally strong, and comfortable working across multiple teams in a fast-moving environment.

What You'll Do

Marketplace Operations

• Own the day-to-day operations and performance of the CarParts.com Marketplace.
• Monitor marketplace activity to ensure sellers, products, offers, inventory, pricing, and fulfillment are operating as expected.
• Identify and resolve operational issues impacting sellers or customers.
• Monitor marketplace performance and proactively identify opportunities to improve the customer and seller experience.
• Establish and maintain operational processes, playbooks, and best practices as the marketplace scales.

Seller Management & Onboarding

• Serve as the primary day-to-day point of contact for marketplace sellers after they are signed.
• Partner with the Seller Acquisition Manager to ensure a smooth transition from signed agreement to seller onboarding.
• Coordinate seller onboarding and ensure sellers complete all required steps to become operational.
• Help sellers navigate marketplace requirements, processes, and performance expectations.
• Monitor seller performance and address issues related to fulfillment, cancellations, product availability, customer experience, and other marketplace standards.
• Build strong relationships with sellers and act as their internal advocate when issues require cross-functional support.

Catalog & Offer Management

• Work closely with Merchandising, Technology, and sellers to ensure product data and offers are accurate and successfully published.
• Monitor product and offer quality, including pricing, inventory availability, fitment, and catalog data.
• Identify catalog or data issues that prevent products from going live or negatively impact the customer experience.
• Coordinate with internal teams and sellers to resolve data and catalog issues.

Cross-Functional Leadership

• Act as the central operational connector between sellers and internal teams, including Technology, Merchandising, Customer Experience, Finance, Legal, and Operations.
• Coordinate the resolution of marketplace issues that require multiple teams.
• Communicate priorities, risks, and operational updates to marketplace leadership.
• Participate in marketplace projects, testing, process improvements, and new feature launches.

Performance & Analytics

• Monitor marketplace KPIs and seller performance.
• Track metrics including seller activation, live offers, GMV, conversion, cancellations, fulfillment performance, customer contacts, returns, and seller quality.
• Identify trends and root causes behind performance issues.
• Develop recommendations and action plans to improve marketplace growth and operational performance.
• Provide regular reporting and updates to marketplace leadership.

What Success Looks Like

• Sellers move efficiently from signed agreement to active marketplace partners.
• Products and offers are successfully published and maintained.
• Marketplace operational issues are identified and resolved quickly.
• Sellers meet established service, fulfillment, and customer experience standards.
• Customers have a seamless experience regardless of whether a product is fulfilled by CarParts.com or a marketplace seller.
• Marketplace KPIs improve consistently as the business scales.
• Strong operational processes are built to support rapid marketplace growth.

What We're Looking For

• 5+ years of experience in marketplace operations, e-commerce operations, account management, seller management, category management, or a related field.
• Experience working with third-party sellers, vendors, suppliers, or partners.
• Strong operational and project management skills.
• Experience working across multiple internal teams and managing complex dependencies.
• Highly analytical with the ability to identify trends, diagnose problems, and drive solutions.
• Strong communication and relationship management skills.
• Comfortable operating in a fast-paced and evolving environment.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities and resolve issues independently.

Preferred Qualifications

• Experience with Mirakl or another marketplace platform.
• Experience working with an e-commerce marketplace.
• Experience with automotive aftermarket products, or automotive catalog data.
• Familiarity with marketplace seller onboarding, catalog management, fulfillment, and seller performance management.
• Experience working with product data standards, catalog systems, or complex e-commerce integrations.

A reasonable salary estimate for the role based on education, experience, and geographic location is: $100,000-$120,000

Equal Opportunity Employer

CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

 

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.