Customer Service Manager

We are looking for a highly organized and proactive Customer Service Manager to oversee and elevate the client experience across the entire customer journey — from new lead to closing and long-term follow-up . In this role, you will be responsible for managing communication, tracking follow-ups, and ensuring every lead and client is properly nurtured at each stage of the pipeline. From the moment a new inquiry comes in, to active transactions, to maintaining lifelong relationships after closing, you will ensure a seamless, consistent, and high-level experience. You will manage our CRM systems, monitor smart plans and automations, and hold team members accountable to service and communication standards — making sure no opportunity is missed and no client falls through the cracks. This is an exciting opportunity to step into a core operational leadership role within a systems-driven company that is redefining real estate through automation, accountability, and world-class service. If you thrive in fast-paced environments, love building and optimizing systems, and take pride in delivering a 5-star experience at every stage, this role offers strong growth potential and the chance to build something truly scalable. #J-18808-Ljbffr