Specialty Scheduler / Patient Services Coordinator

Job Description

Job Description

Specialty Scheduler / Patient Services Coordinator

Presented by Symbiotic Services, LLC

Location: Atlanta, GA Area | On-Site
Employment Type: Full-Time (Position Pending Final Approval)

Position Overview

Symbiotic Services is seeking an organized, compassionate, and detail-oriented Specialty Scheduler / Patient Services Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, GA area.

This position will play an important role in coordinating patient appointments, specialty referrals, hospital admissions, and medical documentation requests to ensure efficient patient services and continuity of care.

The ideal candidate has experience in medical scheduling, referral coordination, and patient services, along with strong organizational skills, excellent communication abilities, and a commitment to providing exceptional support to patients and healthcare professionals.

This is an anticipated full-time, on-site opportunity, pending final position approval.

Key Responsibilities

• Coordinate and schedule external radiology, diagnostic imaging, and specialty physician appointments.
  
• Communicate with outside healthcare facilities, imaging centers, and specialist offices to arrange appointments and coordinate necessary patient information.
  
• Assist with hospital admission coordination by communicating with hospital representatives, clinical teams, and internal staff.
  
• Receive, organize, and track patient requests for medical documentation, including disability forms, Family and Medical Leave Act (FMLA) paperwork, accessible parking placard applications, and physician letters.
  
• Route documentation requests to the appropriate healthcare providers for review, completion, and authorization.
  
• Monitor outstanding paperwork requests and follow up to ensure timely completion.
  
• Communicate appointment details, scheduling updates, and documentation status to patients and families.
  
• Maintain accurate records of appointments, referrals, admission coordination, and patient documentation requests.
  
• Provide scheduling assistance and administrative support during periods of increased patient volume.
  
• Collaborate with scheduling, front office, clinical, and administrative teams to ensure efficient daily operations.
  
• Respond professionally and compassionately to patient inquiries regarding appointments, referrals, and administrative requests.
  
• Identify scheduling conflicts, incomplete documentation, and coordination challenges, taking appropriate action to resolve issues.
  
• Utilize electronic health record (EHR) and practice management systems to document patient interactions and scheduling activities.
  
• Maintain patient confidentiality and comply with applicable healthcare privacy requirements.
  

Required Qualifications

• Previous experience in medical scheduling, patient services, referral coordination, or a related healthcare administrative role.
  
• Experience coordinating appointments with outside healthcare providers, imaging facilities, or specialty medical offices.
  
• Strong organizational and time management skills, with the ability to manage multiple scheduling requests and administrative responsibilities simultaneously.
  
• Excellent attention to detail and follow-through when tracking appointments, referrals, and patient documentation.
  
• Strong written and verbal communication skills.
  
• Ability to interact professionally and compassionately with patients, families, healthcare providers, and external medical facilities.
  
• Ability to work efficiently in a fast-paced, high-volume healthcare environment.
  
• Proficiency with electronic scheduling systems, medical office software, and general computer applications.
  
• Strong problem-solving skills and the ability to independently resolve routine scheduling and administrative challenges.
  
• Ability to prioritize urgent requests while maintaining accuracy and excellent customer service.
  

Preferred Qualifications

• Previous experience in oncology, hematology, transplant services, or another specialty healthcare environment.
  
• Familiarity with complex medical scheduling and coordination of specialty care appointments.
  
• Experience processing disability documentation, FMLA paperwork, accessible parking placard forms, and physician letters.
  
• Experience coordinating hospital admissions and communicating with hospital scheduling departments.
  
• Proficiency with athenahealth or comparable electronic health record (EHR) and practice management systems.
  
• Experience supporting multidisciplinary clinical teams and coordinating patient care across multiple healthcare facilities.
  
• Familiarity with medical terminology and healthcare administrative procedures.
  

Ideal Candidate Profile

The successful candidate will demonstrate:

• Organization and Attention to Detail: Effectively manages multiple appointments, referrals, and documentation requests while maintaining accuracy and timely follow-up.
  
• Initiative and Ownership: Proactively identifies scheduling needs, resolves administrative challenges, and takes responsibility for completing assigned tasks.
  
• Compassion and Patient Focus: Provides empathetic, respectful, and professional assistance to patients and families navigating complex medical care.
  
• Adaptability: Thrives in a dynamic healthcare environment where schedules, priorities, and processes may change frequently.
  
• Communication and Collaboration: Works effectively with patients, healthcare providers, external facilities, and internal administrative teams.
  
• Efficiency and Responsiveness: Handles high-volume scheduling and patient service responsibilities while maintaining excellent customer service.
  
• Resourcefulness: Quickly learns new systems, identifies solutions, and works independently with minimal supervision.
  
• Team-Oriented Attitude: Willingly supports colleagues and contributes to a positive, patient-centered work environment.
  

Work Environment

• Full-time, on-site position in the Atlanta, GA area, pending final approval.
  
• Fast-paced specialty healthcare practice environment.
  
• Regular interaction with patients, families, clinical staff, scheduling teams, hospital representatives, and outside healthcare facilities.
  
• High-volume scheduling, referral coordination, and patient documentation responsibilities.
  
• Collaborative environment requiring accuracy, flexibility, professionalism, and compassionate communication.
  
• Standard business hours; specific schedule to be confirmed.
  

Compensation & Benefits

• Employment Type: Full-Time (position pending approval).
  
• Work Arrangement: On-Site.
  
• Benefits: Details to be provided during the recruitment process.
  

Apply Today

Symbiotic Services is seeking qualified medical scheduling and patient services professionals who are passionate about coordinating healthcare services, supporting patients, and ensuring efficient medical office operations.

If you have experience in specialty medical scheduling, referral coordination, or patient services and enjoy working in a collaborative, patient-focused healthcare environment, we encourage you to express your interest in this anticipated opportunity.

Symbiotic Services, LLC
Your Partner in Professional Career Opportunities

Symbiotic Services is recruiting on behalf of a confidential client. This position is pending final approval. Compensation, employment terms, benefits, and other position details are subject to confirmation.