Radiology Scheduler

Location: Bend River Mall
Hours: 40 hours per week; 9:00AM - 6:00PM, Monday-Friday (training hours will be 7:30AM - 4:30PM)
Wages: Starting at $22.33 per hour; DOE, education and internal equity of current employees
Position Type: Full Time, non-exempt
Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off

CORA has a pre-employment drug testing requirement for all positions.

Job Description

The Radiology Scheduler works in a fast paced, busy environment scheduling outpatient diagnostic exam (non-walk in XR, Ultrasound, Mammography, MRI and CT) using a Radiology Information System (RIS). Exams scheduled according to resources, schedules and protocols provided by CORA's clinical Supervisors/Managers. The Radiology Scheduler is responsible for collecting all necessary information required for pre-authorization, order resulting, billing and any pre-clinical questions tied to a specific exam. The Radiology Scheduler communicates all exam preparation and procedure information to patients and/or referring physician offices to ensure patients arrive on time and prepared for their exams.


Essential Duties

This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. This position will promote teamwork and maintain high levels of customer service and professionalism in all communications. In addition, this position requires the ability to handle multiple tasks, get along with others and work independently.

• Ability to organize and coordinate.
• Strong oral and written communication abilities.
• Ability to communicate effectively with all ages and comprehension levels over the telephone.
• Solid analytical and technical skills.
• Aptitude to learn new information quickly and accurately.

Additional Duties:

• Ability to process and index incoming orders from referring offices.
• Answers telephone calls in the scheduling queue in a timely manner. Supports Manager in achieving departmental standard for answer rate, wait times, and abandonment rate.
• Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
• Verifies all patient demographical information.
• Accurately schedules exams for the proper location, modality, time, machine and clinical staff.
• Obtains answers from patients to all pre-appointment clinical questions built into the RIS based on exam.
• Handles reschedules and cancels.
• Effectively provides any patient warnings and explains preps to the patient, using terms the patient can understand. Verifies patient understands all prep instructions.
• Answers patient and referring office questions or directs them to the appropriate department.
• Interfaces with Lead or Manager regarding any and all departmental concerns.
• Performs other duties as necessary and assigned to keep the department running smoothly. This may include but is not limited to reminder calls to patients, reviewing a modality schedule for accuracy, handling questions and requests from technologists and other internal staff or training new employees.
• Establishes and maintains effective working relationships with referring physicians and nurses, patients and co-workers.
• Flexible and willingly able to participate in coverage for department shortages to meet our patients' needs.
• Ability to work cohesively and cooperatively with others and as part of a team.
• Other duties as assigned.

Education and Experience

• Graduation from high school or equivalent is required.
• A minimum one year of experience in customer service is required.
  • A minimum one year in a health care environment is preferred
  • Experience directly related to healthcare appointment scheduling or radiology highly preferred.
• Must be detailed oriented, able to exercise good judgement and work under pressure.
• Ability to work well in a team environment.

EEOC Statement

CORA is an equal opportunity employer, committed to providing employees with a work environment that is free of discrimination and harassment. Applications will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employment decisions are based on business needs, job requirements and individual qualifications. Reasonable accommodation can and will be provided to any employee who needs accommodation to perform the essential functions of the job if the accommodation does not cause undue hardship.