Room Service Associate

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a worldleading cancer treatment and research institution based in Manhattan, New York. Founded in 1884, Our client is now a premier National Cancer Institute designated comprehensive cancer center. Its integrated care model bridges personalized patient treatment with innovative translational research in cancer biology, immunology, cell biology, and more. The institution remains committed to ending cancer for life through toptier clinical care, ambitious research programming, and ongoing clinical trials.

Job Title: Room Service Associate

Location: New York, NY, 10065

Duration: 10 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Job Summary:

• Responsible for delivery and collection of patient Menus and meal trays for assigned floors.
• Ensures that patients receive appropriate trays, enteral feedings, nourishments, and snacks within specified time frames.
• Maintains nourishments/supplies on the nursing unit pantry.
• Provides room service information to patients.
• Acts as liaison with Clinical Dietitian and Nursing personnel.

Menu Distribution and Collection:

• Distributes patient Menus for meal service within established timeframes; collects Menus when appropriate.
• Assists patients with Menu selections.
• Distributes and collects Patient Satisfaction Survey.
• Generates and prints all necessary reports (e.g., Exception File, Unit Round Sheet, and Missed Meal Report).
• Uses Exception File and Unit Round Sheet to ensure that every patient listed has a Menu to be distributed; checks that information on the Menu (i.e., name, room number, identification number, and diet order) corresponds with Unit Round Sheet/Exception File.
• Ensures that corrective action (e.g., contacting Diet Office, nurses station) is taken if information is incorrect or missing.
• Determines which patients (i.e., late and new admissions) have not received Menus; distributes Menus at established times.
• Contacts patients who did not order a meal on assigned units; identifies reason(s) for missed meal and determines appropriate intervention as per departmental procedures.
• Assesses which meal ordering system is appropriate during the patient s stay based on established criteria.
• Welcomes new patients and orients them to Room Service Program, if applicable.
• Assists patients to make meal selections on Menu; offers substitutions to patient if patient is unsatisfied with standard Menu options.
• Collects Menus with patient selections and sends to Diet Office; places patient meal order if applicable.
• Writes patients name, room number and diet order on Menu for the three meals, when automated Diet Office System is not operating.
• Distributes Patient Satisfaction Survey to patients during first and third week of each month.
• Uses Unit Round Sheet to fill in name, room, diet, and date on survey. Assists patient to fill out survey, if necessary. Collects completed surveys within 24 hours of distribution and returns to Diet Office.

Tray Distribution and Collection:

• Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.
• Retrieves cart from cargomaster on unit, within specified timeframes.
• Assembles hot and cold components to tray; adds beverage; ensures trays are properly set up (e.g., correct tray setting, no spillage, covers secure).
• Assesses tray accuracy by ensuring items on tray match identically to meal ticket before tray delivery; contacts the Diet Office to report missing items, if necessary.
• Verifies that name on tray and door match prior to tray delivery.
• Ensures that every patient who is supposed to receive a tray does so.
• Makes sure that patients who are under NPO orders are not served food.
• Inquires about missing patients whereabouts from nursing staff, before leaving the unit; arranges for tray delivery of transferred patients as appropriate.
• Requests new trays from Diet Office (e.g., patient is dissatisfied with food, items are missing, special orders); offers patient an alternate choice, within diet restrictions, if they are dissatisfied with the food.
• Removes soiled trays, dishes, and silverware if patient is done. Returns all soiled trays via cargomaster or service elevator.
• Collects payment following tray delivery to guests and staff, when appropriate.

Skills:

Required Skills & Experience:

• Client will allow any amount of experience. If there is none, this should be escalated.
• Ability to read, write and understand basic instructions.
• Computer Skills.
• Preferred Skills & Experience:
• Clinical Dietetics.

Education:

Required Education:

• HS Diploma/GED

TekWissen Group is an equal opportunity employer supporting workforce diversity