Technical Parts Sales Representative

Technical Parts Sales RepresentativeThe Technical Parts Sales Representative drives OEM replacement parts revenue by using mechanical and product knowledge to diagnose customer machine needs and match them to the right part, upgrade, or service solution. This is a sales role for someone who is comfortable talking shop with maintenance managers and plant technicians — reading machine documentation, understanding how equipment systems work, and translating that knowledge into accurate quotes and closed orders.The role also serves as the first point of contact for aftermarket customer requests, evaluating the technical scope of each inquiry and directing non-parts opportunities (service, training, retrofits, and molds) to the right internal team — while keeping full visibility of the account through the sales cycle.Duties and ResponsibilitiesParts Sales & Technical Consultation (Primary Function)Sell OEM replacement parts by understanding the customer's equipment, application, and failure mode — not just processing a part numberRead machine drawings, exploded diagrams, and parts breakdowns to identify correct components and cross-reference alternatesPrepare accurate quotations and process orders, confirming pricing, lead times, and configurationsUse technical judgment to recommend upgraded or alternate parts when appropriate, in line with revenue and margin targetsDrive timely follow-up on open quotations to convert opportunities into ordersUtilize internal systems (Epicor, MFG/PRO, and Salesforce) to research parts, machine history, and customer activityCustomer Request Intake & Technical EvaluationServe as the first point of contact for aftermarket customer requests, including phone-based technical troubleshootingAnalyze customer needs — mechanical symptoms, machine model, and application — to determine scope and proper path forwardGather complete customer, machine, and application details before processing a requestAsk the right technical questions to clarify ambiguous or incomplete requests before internal routingCross-Department CoordinationRoute non-parts opportunities to the appropriate team:Field Service — for service execution and schedulingTraining Department — for operator and maintenance trainingR&R (Retrofit & Rebuild) — for system upgrades and rebuildsMold Sales — for molds and mold-related opportunitiesMaintain communication across departments to keep customer accounts aligned and responsiveTrack opportunities, customer interactions, and handoffs in SalesforceCommercial Ownership & AccuracyOwn quote accuracy, completeness, and margin compliance for every opportunityKeep part numbers, pricing, and configurations currentEnsure quoted scope matches customer requirements and machine realitySupport internal teams with accurate parts data to help them quote non-parts workDocumentation & Process SupportRoute requests through Parts-US and keep work properly documented in company systemsProcess Return Material Authorizations (RMAs) in accordance with company policySupport parts-related warranty claims in coordination with the service departmentAll other duties as assignedRequirementsEducation and ExperienceAssociate's degree in a technical field, or equivalent hands-on mechanical experience1–3 years in technical/inside sales, parts sales, maintenance, machining, or a related mechanical tradeBackground with industrial equipment, plastics machinery, hydraulics, or electromechanical systems strongly preferred — candidates from maintenance, millwright, technician, or military mechanical trades are encouraged to applyKnowledge, Skills and AbilitiesGenuine mechanical aptitude — comfortable reading schematics, exploded diagrams, and machine drawingsAbility to diagnose a customer's mechanical problem over the phone and translate it into the correct part or solutionSales-driven mindset with the discipline to follow through on quotes and close opportunitiesHigh attention to detail in quoting, order entry, and system accuracyStrong communication skills — able to speak credibly with plant technicians and maintenance managersAbility to manage multiple requests in a fast-paced environmentWorking knowledge of ERP and CRM systems (Epicor, MFG/PRO, Salesforce) — or ability to learn quicklyWork EnvironmentOffice / Manufacturing environment. Employee may be occasionally exposed to moving equipment, mechanical parts in motion, risk of shock, and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, and painting.This is an office-based position that requires walking, sitting, standing, bending, reading, seeing, hearing, speaking, concentrating, and communicating