Business Operations Associate- Regulatory and Business Conduct Programs

Business Operations Associate

Join a high-visibility Regulatory and Business Conduct Programs team role that protects Commercial Banking by owning FINRA licensing/registration controls, control monitoring, and critical reporting. Partner across Operations, Risk, Compliance, and Technology to deliver data-driven insights and process enhancements that strengthen the control environment and elevate operational efficiency.

As a Business Operations Associate in the Regulatory and Business Conduct Programs team, you will ensure effective controls for FINRA licensing and registration of Commercial Banking Coverage employees, Control monitoring initiatives and critical reporting within a Commercial Bank. You will collaborate with diverse teams to enhance the monitoring control environment and improve operational efficiency. This role offers high visibility and the opportunity to influence enhancements that strengthen the control monitoring environment.

Job Responsibilities

• Analyze critical FINRA data, control metrics, perform detailed risk, and control monitoring assessments.
• Partner with groups outside of Business Control (i.e., Operations, Risk, Compliance, and Technology) to influence enhancements that strengthen the control environment and improve operational efficiency.
• Prepare analysis and slides for presentations to support CB senior management's FINRA milestones.
• Stay current with evolving industry and regulatory changes and analyze their impact on FINRA processes and compliance.
• Coordinate Audit deliverables with firmwide and cross-functional partners.
• Leverage tools such as Tableau and Alteryx to perform data analysis on FINRA.
• Update procedures frequently to ensure detailed documentation of the business changes and eliminate duplication of efforts.
• Serve along your manager to coordinate internal audit, facilitating communication and collaboration to ensure alignment and compliance with requirements.

Required Qualifications, Capabilities, and Skills

• Seasoned in Controls and/or FINRA Licensing.
• Comprehensive understanding of the CB business and its regulatory environment.
• Experienced and highly skilled in presenting to senior leaders.
• Advanced proficiency in MS Office tools (Excel, Pivot Tables, VBA, PowerPoint).
• Proficient with data profiling and data analysis/visualization toolsets (e.g., Alteryx, databases, query languages) and Tableau dashboard creation.
• Knowledgeable in regulatory/FINRA concepts and reporting, including control monitoring.

Preferred Qualifications, Capabilities, and Skills

• Experience with Commercial Coverage Banking within the Commercial & Investment Bank; operational and/or control management experience in other areas may be considered, though the role focuses on Commercial Coverage Banking businesses.
• Demonstrated leadership to win initiatives and projects end-to-end, develop execution plans, and follow through to completion.
• Adaptable in respectfully challenging the status quo, raising issues timely, and working under pressure to meet changing requirements and strict deadlines.
• Capable of understanding the big picture while maintaining a detailed focus on requirements
• Effective at building relationships across functions teams with excellent verbal/written communication and the ability to present complex and sensitive issues concisely and persuasively to management.
• Proven in identifying and solving control issues that may impact FINRA licensing and controls.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.