Business Banking Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC's Retail Branch organization, you will be based in Chicago, IL. Location 3030 N Broadway St Ste 300, Chicago, IL 60657-7472 PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Job Description Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. Achieve business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Deliver a differentiated client experience from acquisition through onboarding and servicing. Proactive lead management and referral generation—leverage experience and acquired knowledge of bank products and services and position appropriately to grow share of wallet and attract new consumer and business households. Manage and grow Business Banking relationships under $2MM in sales revenue. Translate client information from various sources into actionable sales strategy and tactics. Generate quality referrals to ecosystem partners. Leverage tools and protocols to maximize business results. Develop ecosystem leadership inside and outside of the branch as a COI. Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identify the resource or team of resources best equipped to meet client needs and introduce the client accordingly. Hold partners accountable for routine updates and referral follow‑up. Deliver client well‑being through tailored solutions aligned with clients’ whole‑holistic needs, including deposits, lending, cash management, payments, and investing. Solve clients’ problems courteously and with urgency, escalating where necessary. Advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client. Work with branch team to help identify consumer and business banking opportunities to create referrals. Follow up on independent opportunities with the Branch Manager and Business Banker to expand share of wallet with consumer and business clients. Create client loyalty and grow client share of wallet through a differentiated client experience. Perform lobby engagement activities to connect with clients and position PNC products to meet their needs. Educate clients on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner. Employee Expectations Customer focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing risk – assess and effectively manage all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs Work Experience Roles at this level typically require a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education Bachelor’s degree Certifications No required certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $44,400.00 – $98,400.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/24/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Full‑time employees may receive medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; 15 to 25 vacation days each year depending on career level; and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line and include your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in its hiring practices. #J-18808-Ljbffr PNC