Customer Credit Representative

Job Description

Job Description

Are you passionate about focusing on systematically producing consistent, accurate and detailed work in a stable environment? Are you recognized and known for your strong customer service, accounts receivable and administrative skills? Do you thrive in a team environment?

Come and Join Us – a Company that CARES about our team! At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

Perks and Benefits at Edwards

• Annual Bonus Plan
• Great Paid Time Off package
• Excellent medical plan with options that best fit the associate and the associate’s family
• Dental (including orthodontia) and Vision Plan at NO COST to associates
• 401k (with company match – 1 year of service vesting schedule
• Others like tuition reimbursement and wholesale retail club membership
• We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals

What you can expect at Edwards - Edwards is a premier brand of quality apparel. We have 50+ years of successfully serving the uniform market with a collaborative work environment as the driver to reach it.

• Recently renovated modern workplace, including automated stand-up/sit-down workstation option
• H ybrid role (post onboarding & training) – as part of your workweek, you'll have the opportunity to work both remotely and onsite in our Kalamazoo office
• See below for complete job description

Job Description

The position of Customer Credit Representative is critical to assist in making prudent credit decisions while providing accurate, courteous and timely customer service. It is also critical to help minimize credit risk and maximize the company’s accounts receivable collections, as well as provide administrative support to the Finance team.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates:

  Collection (30%)

• Initiate collection on past due accounts action via phone, fax, e-mail and mail.
• Negotiate payment, credit terms and arrangements.

  Credit Analysis (25%)

• Establish and enforce credit limits and approve orders for new and existing customers based upon company policies. Help develop and improve IT processes and write documentation
• Obtain and analyze credit and financial information on new and existing customers.
• Incorporate outside sources such as Dun & Bradstreet and trade groups as credit resources.

Customer Service (20%)

• Provide quality customer service and assistance in handling customer questions and issues.
• Interact as necessary with personnel within the company to resolve and negotiate customer disputes.

  Administration (15%)

• Assist in updating and maintaining credit and accounting department records.
• Work with shipping companies regarding freight issues, proof of deliveries and related items.
• Assist in processing accounting reports, credit reports and customer statements.

  Financial Analysis (10%)

• Effectively manage and document customer accounts.
• Assist customers with accounting related issues.

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

• A high school diploma or GED is required; some college courses OR continued learning preferred
• At least 3 years credit/accounts receivable experience or education equivalent
• Ability to calculate figures and amounts such as basic math, discounts, percentages and proportions
• Ability to read and interpret standard financial and business documents
• Sincere, positive, and service minded attitude
• Ability to research issues and find solutions
• Proficient in knowledge of PC; including Microsoft Office
• Highly organized and detail oriented professional
• Capable of working independently, as well as within a team environment; ability to be a team player and is passionate about helping everyone on the team to be at their best
• Strong verbal and written communication skills
• Respect for confidentiality practices

Our ideal Customer Credit Representative would carry out their responsibilities while displaying the following key behavioral competencies

• Precision Result Focused – Focused on consistently achieving accurate results that minimize credit risk and maximize the company’s accounts receivable collections.
• Quality Control - Ensures all tasks are completed on time and without error utilizing current processes and technology.
• Service-Oriented – Provides helpful, supportive communication with customers, team members, fellow associates and management; is passionate about helping everyone on the team to be at their best.
• Technical Problem Solver – Effectively and accurately problem solve credit or collection issues that will affect operations and/or customers.

Read more about us at under “Careers”