IT Help Desk Analyst - Pacific

IT Help Desk Analyst Position type: Full-time/ Contract. Duration: 6+ months. Location: 8730 Wilshire Blvd, Suite 200, Beverly Hills, CA 90211. Shift: 8 a.m. – 5 p.m. with a one‑hour lunch. We are looking for an IT Help Desk Analyst to join our team as a Contract‑to‑Permanent position. This role focuses on providing first‑ and second‑level technical support to users via phone, email, chat, and in‑person, while contributing to a collaborative and dynamic work environment. Key Responsibilities Provide first‑ and second‑level technical support to users via phone, email, chat, and in‑person. Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems. Configure and install workstations, laptops, printers, mobile devices, and other IT equipment. Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems. Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk). Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices. Monitor system performance and escalate issues as needed to senior IT staff or vendors. Maintain inventory of IT assets and track hardware/software assignments. Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment. Contribute to knowledge base articles and technical documentation. Required Skills & Qualifications High School Diploma or comparable experience in a similar role. 1–3 years of experience in a technical support or help desk role. Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking. Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP). Excellent troubleshooting, analytical, and communication skills. Ability to prioritize and manage multiple tasks in a fast‑paced environment. Strong customer service orientation and a proactive approach to solving problems. Benefits & Pay Range Pay Range: $29 – $31 per hour (based on education, experience, location, duties, certifications). Medical & pharmacy coverage. Dental / vision insurance. 401(k). Health Savings Account (HSA) and Flexible Spending Account (FSA). Life Insurance. Pet Insurance. Short‑term and long‑term disability. Accident & critical illness coverage. Pre‑paid legal & identity theft protection. Sick time and other paid leaves as required by law. Employee Assistance Program (EAP). We are only open to applicants who can be engaged on a W‑2 basis. EEO Statement Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by applicable laws, rules, and regulations. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. #J-18808-Ljbffr MassGenics