Case Manager I (Medications for Opiod Use Disorder)

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary :

The MOUD case manager will ensure clients have knowledge and access to the full range of Glide Foundation resources to achieve and maintain stabilization. Through intervention and counseling, client populations will be able to access HEAT services and have positive health outcomes. In this role, you will work with Glide participants who have experience with opioid use disorder to connect them to opiate replacement therapies such as methadone, suboxone, naltrexone and other medications that help participants transition from dependence on the use of opiates to self-sufficiency. The MOUD case manager will also create and develop a caseload of 20 to 30 participants with whom they work to maintain treatment adherence and stabilization; in addition to successful medication adherence, the MOUD case manager will emphasize assistance with housing resources, identification, mental health access and any needs identified by the client.

• Outreach, educate, and link Glide HEAT clients to methadone, suboxone, naltrexone, Brixadi and other medications that target opiate use disorder at GLIDE, at community events, and mobile outreach efforts.
• Build positive clinical rapport to maintain a productive and active caseload to promote medication adherence, increase stability and wellness, and apply harm reduction practices. Link and navigate MOUD clients to primary health care, appropriate mental health services, and assist clients in accessing housing and the necessary documentation to support stabilization and positive outcomes.
• Outreach, education and link client caseload to full range of Glide services as well as the relevant external community resources to achieve stability and self-sufficiency.
• Plan, conduct outreach for, and facilitate MOUD, treatment and other harm reduction groups on a regular basis.
• Document and maintain complete files on clients including updated intakes, assessments, case management notes, group attendance logs, referrals and other required data captures in a timely and accurate manner in accordance with program standards, organization policy, and applicable local, state, and federal laws for MOUD services. Submit monthly activity and data reports that capture contract deliverables in required database systems.
• Adhere to standard professional boundaries, understand and follow basic ethics and values of case management regulatory practices, and understand and adhere to HIPAA protocols.
• Develop and prepare outreach and educational materials targeted to engage the broader community in MOUD programs. Assist the leadership team in coordinating special events that promote MOUD efforts as well as the full array of HEAT and Glide wide programming.
• Participate in and support the full range of HEAT program services such as Health Access Services, HIV/HCV/STI testing and navigation, mobile outreach services and community outreach programming when necessary.
• Participate and engage in regular professional engagements including individual supervision, team meetings, community meetings, trainings, and other professional develop opportunities that support GLIDE’s overall organization goals and strengthens HEAT’s service delivery systems and client outcomes.
• If needed, the MOUD case manager will be eligible for jail clearance in San Francisco and other Bay Area counties in order to enter city and county jails to advocate on behalf of incarcerated MOUD clients.

• Bachelor’s degree in social work, public health or related field OR 2+ years providing MOUD navigation and harm reduction focused case management services to high-risk populations, including knowledge providing prescriptions for suboxone, naltrexone and other medications (and methadone dispensaries) used to support treatment adherence for clients who access MOUD services.
• Must have experience and training in overdose reversals, de-escalation techniques, motivational interviewing. And experience providing street-based outreach services in urban settings and homeless encampments.
• Must have an understanding of the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use with proximate social stressors.
• Ability to establish and maintain effective collaborative relationships across Glide wide programs as well as with city agencies across San Francisco and the wider Bay Area.
• Must understand the core principles and practices of harm reduction and can successfully engage clients in services and retention through the application of risk reduction counseling, strengths-based counseling techniques
• Must have knowledge of the social determinants and health and be able to provide culturally competent, culturally sensitive support to a diverse community of clients to help them achieve stability and self-sufficiency.
• Exceptionally strong communication skills and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)
• California Rapid HIV/HCV/STI test counselor certification preferred (or have the willingness to be trained).

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
• Activities that occur frequently are sitting, standing, walking, and handling materials and supplies.
• Activities that occur occasionally are climbing stairs and manipulating fine objects with your fingers.
• Activities that occur infrequently are bending, squatting, twisting, reaching straight above and below shoulder level, carrying and lifting up to 40 pounds.

$31 - $33 an hour

This is a fulltime (40 hour/week), Non-Exempt position.

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.