Luxury Automotive Service Coordinator/BDC Representative - The Premier Collection

Service Coordinator The Premier Collection Are you an organized, detail-oriented professional who enjoys helping people and keeping operations running smoothly? Join The Premier Collection as a Service Scheduler and play a key role in delivering an exceptional service experience to our valued clients. In this important position, you will coordinate service appointments, support the service team, and ensure our clients receive the seamless, high-quality experience expected from a luxury automotive retailer. Key Responsibilities Appointment Scheduling Coordinate and manage service appointments for our clients, ensuring efficient scheduling and optimal use of service department resources. Client Communication Confirm appointments, provide service reminders, and keep clients informed so they arrive prepared for their visit. Follow-Ups Proactively follow up with clients to confirm, adjust, or reschedule appointments and accommodate special requests. Issue Resolution Quickly identify and resolve scheduling conflicts or unexpected issues to minimize disruptions and maintain a smooth workflow. Customer Service Deliver exceptional customer support through phone, email, and in-person interactions while maintaining professionalism and attention to detail. Qualifications Previous experience in scheduling, administrative support, or customer service Experience in automotive, dealership, or luxury retail environments is a plus Strong organizational and multitasking abilities Excellent verbal and written communication skills Comfortable using scheduling systems and standard computer applications Strong problem-solving skills with a proactive mindset Why Join The Premier Collection? We are a third-generation family-owned business that believes in supporting our employees, investing in their development, and promoting from within. Work-Life Balance 5-day work week 3 weeks of vacation Flexible scheduling Compensation & Benefits Competitive salary with bonus opportunities Health insurance with 50% employer contribution 401(k) retirement plan Career Development Ongoing training programs Professional seminars Clear opportunities for advancement Strong culture of internal promotion Employee Perks Employee discounts on new vehicles, pre-owned vehicles, service, parts, accessories, and gear Monthly birthday and anniversary celebrations A supportive, family-friendly workplace Brand-new state-of-the-art facilities Community Commitment Giving back is an important part of who we are. We proudly support organizations such as Alex's Lemonade Stand, Maria Fareri Children's Hospital, Feeding Westchester, local schools, houses of worship, animal shelters, food banks, and women's community housing initiatives. If you're ready to join a respected luxury dealership and help create outstanding service experiences for our customers, we'd love to hear from you. Apply today! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.