Resident Care Coordinator at Luxury Senior Living

Job Description

Job Description

About The Seville

The Seville offers a fresh approach to Assisted Living and Memory Care in Orange County, thoughtfully designed for today’s seniors and the way they want to live.

With a clean, contemporary design and the feel of a boutique hotel, The Seville provides an upscale yet comfortable environment where residents can feel at home. Our community is centered around exceptional service, meaningful connections, and creating an engaging experience for every resident.

At The Seville, our team plays an important role in bringing the community to life. If you’re passionate about providing outstanding service and making a meaningful difference in the lives of seniors, we invite you to explore a career with us.

About the Location

Located in the heart of Orange County, The Seville offers a beautiful setting surrounded by the shopping, dining, entertainment, and conveniences that make the area such a desirable place to live and work.

Designed specifically with Orange County seniors in mind, The Seville brings a modern approach to senior living to a vibrant Southern California community. Its convenient location, contemporary surroundings, and welcoming atmosphere create an exceptional environment for both residents and team members.

Position Summary

Great resident care starts with a team that feels supported, prepared, and connected.

As a Resident Care Coordinator / Scheduler, you play an important role in ensuring residents receive the care and attention they deserve. From coordinating staffing schedules to supporting caregivers and overseeing daily resident care, your work helps create a safe, comfortable, and caring environment.

We are looking for someone who is organized, compassionate, dependable, and a natural leader. You understand that behind every schedule and every care plan is a resident counting on us to make their day a little better.

ESSENTIAL JOB DUTIES

• Coordinate daily resident care operations to ensure residents receive quality care and support.
• Develop and maintain staffing schedules to ensure appropriate coverage based on resident and community needs.
• Coordinate shift assignments and arrange coverage for callouts, absences, and schedule changes.
• Supervise and support caregivers, ensuring assigned responsibilities are completed according to established standards.
• Assist with caregiver orientation, training, and performance evaluations.
• Monitor resident care and ensure established service plans are followed.
• Observe, document, and report changes in resident conditions, incidents, and concerns.
• Communicate with residents, families, physicians, and outside healthcare providers regarding care needs.
• Receive, document, and implement physician orders within the scope of applicable licensure, authorization, and regulations.
• Assist with medication administration, documentation, and medication management as authorized by applicable law and company policy.
• Ensure accurate shift reporting and communication between caregiving and nursing teams.
• Respond to resident emergencies and coordinate appropriate follow-up care.
• Address resident and family concerns professionally and communicate issues to department leadership.
• Maintain accurate employee scheduling, attendance, and staffing records.
• Collaborate with Human Resources and department leadership regarding staffing needs.
• Serve as Manager on Duty when assigned.
• Maintain confidentiality of resident and employee information.
• Follow safety, infection control, Residents' Rights, and applicable regulatory requirements.
• Attend required training, meetings, and educational sessions.
• Perform other duties as assigned.

QUALIFICATIONS

• Previous experience in senior living, healthcare, resident care coordination, or a related field preferred.
• Experience with employee scheduling, staffing coordination, or scheduling software preferred.
• Supervisory or team leadership experience preferred.
• Knowledge of resident care practices, caregiver responsibilities, and healthcare staffing needs.
• Proficiency in Microsoft Office, including Word and Excel.
• Strong organizational, communication, and time management skills.
• Ability to manage multiple priorities and respond effectively to changing needs.
• Compassionate, patient, and professional when interacting with residents, families, and team members.
• Ability to lead, support, and motivate a team while maintaining accountability.
• Strong problem-solving skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Must maintain any licenses, certifications, or training required for assigned clinical responsibilities under applicable state law.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

• Ability to sit, stand, and walk throughout the workday.
• May require bending, reaching, and movement throughout the community.
• Ability to lift, carry, push, or pull up to 10 pounds occasionally.
• May require weekends, holidays, and flexible scheduling based on community needs.

Equal Opportunity Employer  

The Seville is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state, and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position. We review all applications and strive to hire the candidates who are the most qualified to perform the essential functions of the position with or without reasonable accommodation. 

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