SERVICE BDC

SERVICE DEPARTMENT CALL CENTER REPRESENTATIVE Jim Ellis Automotive Group’s Service Department is seeking qualified candidates to provide excellent customer care as a representative in the call center. DUTIES AND RESPONSIBILITIES: Answer a high volume of incoming calls from customers to schedule appointments Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments. Respond to customer inquiries and questions both by telephone and email Research required information using available resources Troubleshoot problems and provide information on status of repairs Provide customers with vehicle and service information as appropriate Accurately enter new customer information into system Verify and update existing customer information Identify and escape priority issues Make follow-up customer calls Document call information according to standard operating procedures Route calls as appropriate and per procedure Complete all Leads in compliance with set guidelines Perform other duties as assigned by management Work scheduled hours EDUCATION AND EXPERIENCE High School diploma or equivalent. Some college preferred. Excellent working knowledge of customer service principles and practices. Sales experience Experience in a call center or customer service environment Proficiency in relevant computer applications Good data entry and typing skills KEY COMPETENCIES Strong verbal and written communication skills Problem analysis and problem solving Excellent customer service skills Listening skills Organizational skills Attention to details Adaptability Teamwork Stress tolerance Self- motivation and initiative Dependability Multi-Tasker PHYSICAL REQUIREMENTS Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbs infrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis #J-18808-Ljbffr Jim Ellis Porsche Atlanta