Field Technical Specialist - Southeast US

Southeast Territory: Atlanta, North Carolina, Orlando, South Florida Hope is Here! Impulse Dynamics (USA), Inc. is a fast-growing medical device company that has pioneered a new form of therapy for heart failure called Cardiac Contractility Modulation, or CCM TM, which is delivered by the company’s Optimizer® Smart System. CCM is a first‑of‑a‑kind, proprietary, life‑changing treatment alternative for a vast population of heart‑failure patients across the globe. With global headquarters in Marlton, N.J., the company has additional offices in Frankfurt, Germany. Field Technical Specialist The Field Technical Specialist (FTS) is responsible for supporting the departmental goals and objectives of Technical Operations, as well as internal and external customers with specialized technical training on procedural applications of Impulse Dynamics products. The FTS will be heavily involved in providing implant and follow‑up support for commercial and clinical study purposes. The FTS will also provide coverage for procedures and follow‑ups in accounts without existing or certified Territory Managers and accounts where clinical studies require specific Technical Operations personnel. How You’ll Add Value Cover cases (commercial and clinical) Complete study‑related paperwork (CRF, worksheets, etc.) for implants and follow‑ups Provide technical and administrative support when required for clinical studies and scientific studies, including collection of patient data, support of clinical sites, and/or patient support Leverage strong administrative skills to ensure all necessary paperwork associated with implant and follow‑up or data collection for clinical/scientific studies is correct Receive direction from Technical Operations leadership regarding case assignments and scheduling Support after‑hour patient hotline and technical services calls Provide in‑service training to physicians, nursing, and technical hospital staff Maintain a comprehensive product and technical knowledge of all Impulse and competitive Cardiac Rhythm Management bradycardia and tachycardia products Maintain or obtain the International Board of Heart Rhythm Examiners (IBHRE) Certified Cardiac Device Specialist (CCDS) certification; FTS not certified on hire must become certified within two years of hire date Assist the sales representative when asked to work with a specific sales territory FTS are required to travel and provide implant support anywhere within the Associate Director of Technical Operations & Trainings territory globally Out‑of‑town travel is expected to be 75 % but may fluctuate depending on the weekly needs of the business All other duties assigned by a Field Technical Trainer or their leadership Knowledge of Quality Management System Working knowledge of standards and regulations as outlined in the QMS documentation and structure Understanding that device defects may occur from the improper performance of specific job functions, including those personnel performing or participating in invalidations Each country has regulatory requirements which must be adhered to, which can impact individual roles within the company Understanding of individual role in achieving company quality objectives and QMS compliance What You’re Bringing With You Bachelor’s degree or currently enrolled in a bachelor’s program with a completed pacemaker school certification required If FTS is currently working toward a bachelor’s, FTS must maintain full coursework during employment and maintain a 3.0 or greater GPA to remain eligible for employment Experience with customer‑facing relationships including extensive experience with both physicians and patients Experience with operating room procedures, clinic, and surgical center protocols Valid driver’s license Ability to consistently travel an estimated 75 % required, including weekends; travel may fluctuate up or down based on the weekly needs of the business Ability to effectively communicate with personnel outside the U.S. in the spoken and written English language Ability to manage and coordinate multiple assignments effectively Ability to lift implant bag of approximately 40 lbs Ability to walk long distances, navigate airports with luggage and negotiate staircases with implant bags Our Commitment to You Impulse Dynamics has built its culture on diverse backgrounds and inclusive values. It is designed to inspire innovative and bright minds, foster inclusive culture, and empower team members to do their best work as their most authentic selves. Equal Opportunity Employer Statement Impulse Dynamics is an equal opportunity employer. Impulse Dynamics is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity. To provide equal employment and advancement opportunities to all applicants, employment decisions at the company will be based on merit, qualifications, and abilities. The company does not unlawfully discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of all Impulse Dynamics facilities. Annual Base Salary Range: $90,000 – $120,000 Full Coverage Medical Benefits – Employee + family contribution is 100 % covered by Impulse Dynamics Paid Vacation, floating holidays, and sick time Paid Holidays 401(k) Match (up to 6 %) Annual bonus / incentive eligibility Unless specifically indicated communicated otherwise in writing, all employees are “at‑will” employees. The Company reserves the right to modify the aforementioned terms with appropriate notice and under no circumstance do the above described compensation and benefits constitute a promise to continue them for the duration of an employee’s employment. #J-18808-Ljbffr Impulse Dynamics