Technical Training Specialist

Responsibilities Delivering North America (NA) technical training classes for customers, partners, and employees Providing detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem Providing training recommendations with the Training Consultants during customer planning meetings Working closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers Ensuring comprehensive training delivery to ensure the highest level of knowledge transfer to the students Ensuring training delivery is provided to the customer so they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way Driving customer satisfaction and strong customer relationships Managing training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment Requirements High School diploma or equivalent 3+ years of technical experience with ASTRO/P25 communication systems Strong knowledge of P25 Systems Integration 5+ years of practical technical experience 3+ years of technical training experience Working knowledge of networking, PCs, and Operating Systems Willing to travel approximately 50% Self motivated in both team and solo environments Excellent written and oral communication skills Committed to accuracy and high standards Adept at building strong relationships internally and externally Ability to scope effort and coordinate work to meet internal, external, and project timelines Customer Service focused Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems Ability to act independently to uncover and resolve problems Understanding of the how elements form a solution Research and operate cross-functionally to learn new ideas for innovation Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives Associates degree in Adult Education Networking, or similar is preferred Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology Working knowledge and experience with P25 Communications Systems and subscribers Training Certification or Training Development Experience System Management experience in IP Based Dispatch Consoles Working knowledge of Visio, MS Office, and Google Suite #J-18808-Ljbffr