Solutions Engineer

Built on service. Powered by people.

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.

Job Overview

The Pre-Sales Engineer - Managed IT partners with Solutions Architects, Sales teams, and Technology & Security Consultants to assess prospective client environments and translate business and technical needs into practical, scalable IT solutions. This role evaluates infrastructure, cloud, networking, and security technologies; develops clear recommendations, proposals, diagrams, estimates, and statements of work; and helps clients understand the path from their current environment to a stronger future state. By connecting technical discovery to solution design and supporting a smooth handoff to implementation, this role establishes the foundation for successful projects and long-term client partnerships.

Responsibilities

• Participate in Business Transformation Assessments by evaluating client infrastructure, security, cloud, and operational environments and identifying risks, gaps, and improvement opportunities.

• Develop technical recommendations across technologies such as Windows Server, virtualization, storage, networking, firewalls, identity and access management, Group Policy, Microsoft 365, and Azure.

• Design managed IT solutions that use Impact-approved technologies, align with internal standards, and address each client's technical and business requirements.

• Create accurate technical proposals, solution diagrams, quotes, cost estimates, and statements of work that clearly define scope, assumptions, dependencies, and expected outcomes.

• Present assessment findings and proposed solutions to technical and non-technical stakeholders, translating complex concepts into clear business value.

• Partner with Sales, Solutions Architects, Technology & Security Consultants, implementation teams, vendors, and other managed services practices to support cohesive solution development and execution.

• Build trusted relationships with prospective clients and vendor partners through responsive communication, sound technical guidance, and a consultative approach.

• Maintain complete assessment documentation, activity records, and time entries in Impact's designated systems while identifying opportunities to improve pre-sales tools and processes.

• Coordinate a thorough handoff to implementation and post-sales support teams, providing the documentation and context needed for successful delivery.

• Stay current on emerging technologies, industry trends, and best practices through ongoing training, certifications, research, and internal knowledge sharing.

Qualifications & Experience

• Five or more years of experience in IT infrastructure, networking, systems engineering, technical consulting, or a related discipline.

• Strong working knowledge of core infrastructure technologies, including Windows Server, virtualization, storage, switching, firewalls, Microsoft 365, Azure, identity and access management, and Group Policy.

• Demonstrated ability to assess complex technical environments, identify gaps and risks, and design scalable solutions aligned with client needs and industry best practices.

• Experience in a client-facing or pre-sales capacity, with the ability to establish credibility, manage expectations, and communicate technical concepts to both technical and business audiences.

• Proficiency in developing technical proposals, solution diagrams, quotes, cost estimates, and statements of work with strong attention to detail.

• Strong analytical, troubleshooting, organizational, and problem-solving skills, including the ability to manage multiple assessments and priorities within established timelines.

• Effective written and verbal communication skills and a collaborative approach to working across Sales, technical delivery teams, managed services practices, vendors, and client stakeholders.

• Relevant industry certifications such as CompTIA Network+, CompTIA Security+, Microsoft Azure, Cisco CCNA, or comparable credentials are preferred; equivalent practical experience will be considered.

• Commitment to continuous learning, professional development, ethical decision-making, and delivering solutions that support the client's best interests.

What Drives Impact

Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Compensation

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.

Impact may offer applicable incentive compensation plans depending on role and/or department.

Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans

For full benefit information, visit

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.