Case Manager | GRSW

Case Manager | GRSW

Job Category: Operations-Prevention & Recovery Requisition Number: CASEM003298

Posted: April 27, 2026

Full-Time

Holyoke, MA 01040, USA

Description

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Salary: $24.00 Hourly

Additional Benefits:

• Career Growth Opportunities
• Culturally Diverse population
• Clinical Licensing Support

Job Title: Case Manager

Work Location: Holyoke, MA

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

To work within Gándara Residential Services team model, establishing open communication, support, and accountability among workers and consumers. The case manager is accountable to the Program Director/Clinical Supervisor, who is responsible for providing supervision and training. The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and maintains a high level of commitment to the program

Duties and Responsibilities:

• To share all program expectations and responsibilities with DCII and DCI
• To provide advocacy/case management services
• To develop strong, supportive relationships with the clients, and provide for client care and safety.
• To complete all clinical documentation and casework for assigned residents: including but not limited to: adult comprehensive assessment, individual action plans, group progress notes, weekly progress notes, discharge summary, and transition/discharge/aftercare planning.
• To maintain updated clinical notes and reporting in accordance to established record keeping procedures.
• To facilitate daily evidence based psychoeducation groups and other recovery based groups.
• To provide weekly individual case management sessions with assigned residents
• To administer and complete the EIM/ESM forms and adhere to funding sources requirements
• To maintain direct supportive contact with residents to continually assess their individual needs, provide information, discuss problems, set limits and encourage growth and development.
• To be capable of assuming enhanced responsibilities for planning and overseeing on and off unit activities.
• To develop and maintain a working relationship and knowledge of other social service agencies in the community.
• To notify supervisory staff immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
• To participate in all case consultation meetings, staff meetings and case conferences.
• To administer drug/alcohol screens to residents when considered clinically appropriate.
• To provide orientation of services to prospective clients, family members and community interest groups.
• To utilize de-escalation techniques to reduce, prevent, or resolve escalated resident conflicts
• To arrange patient transportation to outside appointments when public transportation is not available or recommended.
• To participate in training programs (both external and internal), regularly research materials relative to chemical abuse, mental illness and treatment approaches.
• To acquire and maintain current the necessary certifications mandated by the Agency and funding sources.
• To adhere to program and agency policies and procedures.
• May be required to monitor resident medication and complete hourly checks as needed

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.