IT Support Technician II

Requisition Number: 76626 The company built on breakthroughs. ​  Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ Come break through with us. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives Damage-resistant cover glass to enhance the devices that keep us connected Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light Precision glass for advanced displays to deliver richer experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportation Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions Role Purpose The IT Support Technician will be responsible for providing onsite and remote support for end-users at Corning’s Concord plant. This role performs technical duties and activities within prescribed time frames in the manufacturing and office environments supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc.Key Responsibilities Responsible for the acquisition, installation, and maintenance of hardware and software technology. Responds to requests and incident tickets for first level support to users (onsite and remote) on any IT related matter. Escalation to levels 2 and 3 when applicable. Management of spares and assets inventory in the Inventory management tool Training of end-users and communication on Corporate IT initiatives, best practices, or any other relevant IT-related topics. Participation in any plant IT-related activities on offices and manufacturing systems. Proposes and implements solutions to improve and solve routine problems. Assist with management of hardware refresh projects – PC’s, printers, timeclocks Supports new hires onboarding by introducing them to Corning hardware, software, and IT policies. Follows standard operating procedures. Maintains and ensures confidentiality of information / materials. Gives periodic status reports in written and verbal formats. Always focused on safety. Experiences/Education Associate degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role. Relevant certifications a plus 3+ years’ experience in an IT support role working with end-users. 3+ years’ experience working with computer hardware and software, including installation and maintenance. Required Skills Technical knowledge of computer hardware, computer software, printers, and peripheral equipment Limited knowledge of LAN/WAN equipment and topology Advanced knowledge of Windows OS and MS Suite Desired Skills General knowledge of mobile technology. General knowledge of “ticketing systems” (ServiceNow) Effective organization, and planning skills, with ability to handle changing priorities. Excellent communications, interpersonal and influencing skills. Must be a self-starter, able to work in team environment and motivate others. This position does not support immigration sponsorship. The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at View email address on click.appcast.io.