Director of Credit & Customer Experience

Job Description

Job Description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Title: Director of Credit and Customer Experience

Reports To: Chief Financial Officer

Job Summary:

Lead a high‑performing credit team that protects company cash flow while delivering a world‑class customer experience. You will own credit policy, underwriting, limits, collections, and credit department workflows for heavy equipment customers, partner closely with Sales and Operations, and drive data‑led process and technology improvements.

Key Responsibilities

• Lead the Credit Department : Manage and develop a team of 3+ direct reports, set priorities, coach for performance, and build a culture of accountability and service.
• Own Credit Risk Strategy : Establish and maintain credit policies, underwriting standards, and customer credit limits aligned to company risk appetite.
• Cross‑Functional Partnership : Work daily with Sales, Operations, and Finance leaders to balance growth and risk, resolve disputes, and enable timely deliveries.
• Customer Onboarding and Account Management : Oversee new account setup, credit checks, and ongoing monitoring of customer creditworthiness.
• AR and Collections Oversight : Drive effective collections strategies, aging management, dispute resolution, and cash recovery while preserving customer relationships.
• Data and Analytics : Use data to segment customers, score risk, forecast exposure, and report KPIs to senior leadership.
• Process and Technology Improvement : Lead projects to modernize credit workflows, implement credit scoring tools, integrate with ERP/CRM, and automate routine tasks.
• Compliance and Controls : Ensure adherence to internal controls, audit readiness, and regulatory requirements relevant to commercial credit.

Qualifications

• Experience : 7+ years in commercial credit or credit risk roles, with heavy equipment or industrial B2B experience strongly preferred.
• Leadership : Proven people manager with experience leading small teams and influencing cross‑functional stakeholders.
• Data Driven : Comfortable with analytics, credit scoring, and KPI dashboards; able to translate data into decisions.
• Operator and Innovator : Track record of improving processes and implementing new technologies (ERP, credit platforms, BI tools).
• Customer Focused : Committed to delivering a frictionless, professional customer experience even while enforcing credit policy.
• Communication : Clear, persuasive communicator able to negotiate with customers and collaborate with Sales and Operations.
• Education and Credentials : Bachelor’s degree in Finance, Accounting, Business, or related field; certifications such as CICM , CBA , or equivalent are a plus.

Tools and Technologies

• E-Emphasys ERP
• Power BI
• CRM Series
• External credit scoring and risk management tools

Why Join Us

• Strategic impact : Shape credit policy and cash flow for a capital‑intensive business.
• Cross‑functional influence : Partner with Sales and Operations to enable growth.
• Modernization mandate : Lead technology and process transformation.
• Customer‑centric mission : Balance risk management with exceptional service for long‑term customer relationships.

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.