Director of Operations

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position Summary
The Director of Operations is responsible for leading all field operations, production performance, and operational execution across the organization. This role oversees Production Managers, Fleet & Safety functions, and Shop Operations to ensure services are delivered
safely, efficiently, profitably, and in alignment with company standards. The Director of Operations owns field productivity, job cost performance, operational efficiency, and execution of the company’s revenue-producing work. This role partners directly with the Director of Internal Operations to ensure operational performance aligns with financial targets, organizational
systems, and long-term strategic goals.

Reporting Structure
Reports to: CEO
Supervises: Production Managers, Fleet and Safety Manager, 
Collaborates with: Director of Internal Operations and Ownership and Account Managers

Qualifications
High School Diploma or GED required
Bachelor’s Degree preferred (Business or related field)
Valid Ohio Driver’s License; must be insurable under company policy

Experience
5+ years of landscape industry experience
Proven leadership and management experience overseeing multiple departments
Strong understanding of job costing, production rates, labor management, and operational budgeting
Experience leading operations for a commercial landscape company in the $10-$30 million revenue range 

Physical Requirements
Ability to walk job sites and inspect field work in varying weather conditions
Ability to operate company equipment when necessary

Work Environment
Combination of field oversight and office-based operational planning
Outdoor exposure during inspections and client visits
Flexibility during peak seasons and snow events

Core Responsibilities

Operational Leadership: 
Oversee all field production activities across Landscape, Grounds Maintenance, and Snow Operations
Overseeing, managing, and executing all snow operations throughout the season, including:

• 
  Contract preparation
• Site planning and route optimization
• Resource planning and staffing
• Event execution and response coordination
• Equipment readiness and logistics
• Maintaining service quality and operational efficiency

Ensure work is executed safely, on schedule, within budget, and to company quality standards
Establish clear operational priorities and communicate expectations to leadership team
Monitor daily productivity metrics and adjust strategy as needed

Production & Financial Accountability
Own labor productivity performance and departmental efficiency
Monitor job cost performance and immediately address budget variances
Execute operational strategy to meet or exceed company revenue and margin goals
Identify opportunities to increase revenue and reduce operational waste

Leadership Development
Lead, mentor, and develop Production Managers and Fleet & Safety leadership
Conduct performance evaluations for direct reports
Hold field leadership accountable to SOPs, quality standards, and financial targets
Execute disciplinary processes when necessary

Fleet & Asset Oversight
Oversee preventative maintenance program execution
Ensure equipment readiness and minimal downtime
Confirm proper documentation in Azuga and related systems
Maintain operational coordination between field and shop

Maintain operational coordination between field and shop
Administer and enforce company safety program
Ensure regulatory compliance across field and fleet operations
Promote an accident-free culture

Customer & Market Oversight
Support resolution of escalated client concerns
Conduct site visits and customer walkthroughs when necessary
Maintain awareness of market conditions and competitor activity
Protect company reputation through operational excellence

Strategic & Cross-Functional Collaboration
Partner with Director of Internal Operations to align production performance with financial reporting and organizational systems

Contribute to annual planning and operational forecasting
Assist in development and implementation of company policies
Provide executive-level reporting to CEO

Performance Expectations
Meet or exceed company labor productivity goals
Maintain job cost performance within budget
Eliminate return visits due to workmanship
Maintain accident-free workplace
Achieve operational revenue and margin targets

Professional Standards
Demonstrate strong executive leadership and composure under pressure
Communicate clearly and decisively across departments
Exhibit accountability, integrity, and operational discipline
Maintain professional appearance and conduct

15-25% Performance-based Annual Bonus

90 Day Benefits:
Company vehicle
Health and Dental Benefits (50% Employee Contribution)
2 Weeks Paid Time Off
Paid Holidays
Simple IRA with 3% Matching at 1 year