Head of Operations & Business Management

Director of Corporate Operations - Charleys
Join to apply for the Director of Corporate Operations - Charleys role at Gosh Enterprises Inc.

Today, with over 850+ locations, we serve up the #1 Cheesesteak in the World®— always grilled to order, always made with fresh ingredients. Alongside our loaded Gourmet Fries and Real Fruit Lemonades, Charleys continues to grow fast, backed by 535+ franchise partners and a shared commitment to great food and meaningful impact.

Oversee and optimize operations for the Corporate Charleys locations in Columbus Ohio ensuring strong financial performance and alignment with organizational goals. Build and maintain productive relationships with franchisees and support teams to drive consistency, collaboration, and long‑term business success.

Corporate Responsibilities (70%)

Provides leadership for each store manager in the market to ensure customer and team satisfaction.

Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.

Maintains full management staffing for each restaurant and commits to the selection programs and processes.

Director Of Operations

Lead and manage operations for Corporate Charleys locations in the Columbus market, ensuring financial success and operational excellence.

Protect the brand by maintaining high standards of operations across corporate stores.

Ensure consistent execution of Quality and food safety procedures in line with company policies and health/sanitation regulations; Build and develop a high‑performing team through effective hiring, training, Mentoring and ongoing development initiatives.

Strengthen collaboration and communication within the corporate team to drive alignment and performance.

Communicate and implement corporate strategies to develop and execute business plans.

Develop and implement a business plan for each location. Manage weekly & Monthly P&L performance to achieve budgeted sales and profits

Prepare weekly reports, presentations, and analyses to support operational performance and decision‑making.

Deliver exceptional customer experiences by executing against Charleys’ “7 Objectives” and effectively managing Quality, Service, Cleanliness, and Value programs.

Franchise Responsibilities (30%)

Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth.

Participate in regional restaurant planning, including the development and execution of business plans and budgets to support Charleys’ growth in the territory; Maximize area sales performance versus budget and prior year by providing leadership and guidance to franchise business consultants and district managers.

Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer count growth.

Promote effective communication and collaboration across the franchise community to ensure operational consistency and brand standards.

Bachelor’s Degree is highly preferred and / or minimum five years of prior Multi Unit managerial restaurant experience is required.

Minimum 7 years’ experience with increasing responsibility in operations management, including Director level experience

Must have a thorough understanding of operating and management techniques as they apply to the restaurant industry.

Must be able to read, write and effectively communicate in the English language.

Proficiency in Microsoft Office Suite (Excel spreadsheets, Outlook, Word) is required.

Competitive salary + bonus

Health, dental, and vision insurance

Paid vacation and personal days

Short‑term disability and voluntary life insurance

Tuition and wellness reimbursement

Join Charleys and help build the future of the world’s favorite cheesesteak brand.

Employment Type: Full‑time

Business Development and Sales