IT Support Technician

Job Description

Job Description

Connection has a fantastic opportunity through our Technical Staffing division for an experienced IT Support Associate / Help Desk Technician. This role offers the opportunity to provide hands-on technical support in a professional environment while supporting hardware, software, inventory, and technology projects. Pension offered!

IT Support Associate – Help Desk Technician

Key Responsibilities:

• Provide professional, courteous end-user support for hardware, software, and network-related issues.
• Troubleshoot, repair, configure, and maintain workstations, printers, and other IT equipment.
• Document support requests and resolutions within the Help Desk ticketing system.
• Manage IT equipment and software inventory, deployments, procurement, and invoicing.
• Assist with technology projects, budgeting, and other IT initiatives.
• Collaborate with IT teams, vendors, and end users to resolve technical issues.
• Participate in a rotational evening and weekend on-call schedule for emergency support.

Qualifications:

• Bachelor’s degree in Information Technology or a related field, or equivalent experience.
• 6+ years of relevant IT experience.
• Windows, Microsoft 365, Active Directory, help-desk/ticketing, ServiceNow, networking, and general desktop/end-user support .
• Strong troubleshooting experience with hardware and software.
• Basic knowledge of networking and network architectures.
• Excellent communication, customer service, and problem-solving skills.
• Ability to prioritize multiple tasks and work independently or as part of a team.
• Proficiency with Microsoft Office Suite.
• Ability to lift and move equipment weighing up to 25 pounds.

\nCompany Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.